At a Glance
- Tasks: Coordinate bookings and ensure smooth operations for clients at Bluestar Global Logistics.
- Company: Join a dynamic logistics team at Bluestar Global Logistics in Willawong, QLD.
- Benefits: Flexible casual hours, hands-on experience, and a supportive work environment.
- Other info: Fast-paced environment with opportunities to grow your skills.
- Why this job: Be the key to exceptional customer service and logistics efficiency.
- Qualifications: High school diploma; customer service or logistics experience preferred.
The predicted salary is between 19.8 - 24.2 $ per hour.
As a Booking Officer at Bluestar Global Logistics at our Willawong QLD depot, you will play a pivotal role in ensuring smooth operations and exceptional service for our clients.
You will be responsible for coordinating pick-up requests, communicating with customers, and assisting with various customer service inquiries.
Key Responsibilities
Booking Coordination
- Receive and process booking requests from clients, either through electronic systems, phone calls, or emails.
- Schedule transportation services based on client requirements, considering factors like transportation mode, route, delivery timeline, and available resources
Communication and Customer Service
- Maintain regular communication with clients to confirm booking details, provide updates on transportation status, and address any concerns or changes.
- Respond promptly and professionally to client inquiries, ensuring a high level of customer satisfaction.
Documentation and Record-Keeping
- Maintain accurate records of all bookings, including client information, transportation details, schedules, and any special requirements.
- Prepare and share relevant documentation, such as bills of lading and delivery confirmations, with appropriate stakeholders.
Pallet Tracking and Allocation
- Maintain accurate records of pallet inventory through manual tracking systems and digital platforms.
- Allocate pallets for outbound shipments based on prioritized needs, destinations, and customer requirements.
- Monitor pallet availability and collaborate with warehouse teams to ensure a sufficient supply of pallets for upcoming operations.
About you
- High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
- Previous experience in a customer service or logistics role is preferred.
- Strong communication skills, both written and verbal.
- Excellent organizational and problem-solving abilities.
- Proficiency in using computer software and logistics management tools.
- Ability to work effectively in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
- #J-18808-Ljbffr
Bookings Officer in Brisbane employer: BlueStar Global Logistics
Join our dynamic transport and logistics team as an AM Supervisor, where you'll enjoy a supportive and collaborative work environment that values teamwork and accountability. With opportunities for personal and professional growth, you will lead a dedicated team in a fast-paced setting, ensuring operational efficiency while maintaining high safety standards. Our commitment to employee development and a positive workplace culture makes us an excellent employer for those seeking meaningful and rewarding careers.
