Customer Contact Officer | Luxury Client Relations in Sydney

Customer Contact Officer | Luxury Client Relations

Bluelink International Australia - Pyrmont NSW

Customer Contact Officer | Luxury Client Relations

English + Mandarin or Cantonese | Full-Time | Sydney CBD

The BlueLink Group is a global specialist in premium customer experience, connecting leading brands with their customers through exceptional service and meaningful relationships.

With more than 2,000 employees across Europe, Australia, the Americas and Africa, our teams provide customer experience solutions in more than 30 languages.

At BlueLink, we believe in the value of relationships and the power of emotion to create genuine connections between people. Our team members bring a commitment to excellence, a customer-first mindset and a passion for delivering memorable experiences.

If you're passionate about people, luxury and creating exceptional customer experiences, join BlueLink and build your career in an international, diverse and dynamic environment.

OUR CLIENT

Our client is a globally recognised Luxury Jewelry House, renowned for its exceptional craftsmanship, distinctive heritage and commitment to creating extraordinary client experiences.

As their clientele continues to grow, we are looking for a passionate and service-oriented Customer Contact Officer to join our Client Relations team in Sydney.

In this role, you will represent the House and provide personalised assistance to clients across multiple communication channels, helping ensure every interaction reflects the exceptional service expected in the luxury sector.

HOW WILL YOU BE INVOLVED?

Your responsibilities will include:

• Providing clients with information and personalised advice regarding the House's collections, products and services.
• Assisting clients with boutique appointments and reservations.
• Supporting sales, e-commerce and boutique orders to help create a seamless purchasing experience.
• Responding to client enquiries across telephone, email, live chat and other digital channels.
• Building strong and lasting client relationships through exceptional service and personalised interactions.
• Supporting client loyalty and retention through effective relationship building and clienteling.
• Providing after-sales support and guidance.
• Handling client concerns and complaints with empathy, professionalism and a solutions-focused approach.
• Collaborating with internal departments and boutiques to ensure a seamless end-to-end client experience.
• Maintaining accurate client information and interaction records within relevant systems.
• Representing the House's values and service standards in every client interaction.

WHAT WILL MAKE YOU A GREAT FIT?

We're looking for someone who is passionate about providing exceptional service and enjoys building genuine relationships with customers.

Ideally, you will bring:

• Professional proficiency in English and either Mandarin or Cantonese, both spoken and written.
• Previous experience in customer service, retail, hospitality, contact centre or another client-facing environment.
• A genuine passion for providing outstanding customer experiences.
• Excellent verbal and written communication skills.
• Confidence communicating with a diverse and international clientele.
• A warm, empathetic and professional approach to customer interactions.
• Strong relationship-building skills and the ability to understand individual client needs.
• A proactive, positive and solutions-focused attitude.
• Resilience and the ability to work effectively in a fast-paced environment.
• An interest in luxury, premium retail, fashion, lifestyle or high-end customer service.
• Confidence using Microsoft applications and digital communication platforms. Previous experience with systems such as Salesforce or SAP CRM would be an advantage.
• Flexibility to work across a rotating roster, which may include weekends and public holidays as required.

WHY JOIN BLUELINK?

• At BlueLink, you'll have the opportunity to develop your customer experience career while supporting a prestigious global luxury jewelry house.
• A fun, diverse and international working environment.
• A full-time position with comprehensive initial training.
• Ongoing training and professional development opportunities.
• Opportunities for career progression within an established international organisation.
• Birthday leave.*
• Employee discounts across selected accommodation, car rental and shopping providers.*
• Loyalty recognition payments every six months during your first three years.
• A competitive remuneration package including superannuation, bonus and commission opportunities.
• A workplace located in Sydney CBD.

*Eligibility and conditions apply.

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