At a Glance
- Tasks: Provide hands-on L2/L3 IT support for Mac and Windows environments.
- Company: Join one of Australia's most innovative organisations with a collaborative tech team.
- Benefits: Competitive salary, professional development, and the chance to make an immediate impact.
- Other info: Sydney-based role with excellent career growth opportunities.
- Why this job: Take ownership of complex problems and mentor junior staff in a fast-paced environment.
- Qualifications: Proven L2/L3 support experience and strong knowledge of Windows and macOS.
The predicted salary is between 90000 - 110000 $ per year.
Senior Support Engineer - Mac and Windows New
Do you have a strong background in desktop support?
Ready to hit the ground running?
Join one of Australia'smost innovative organisations, and take ownership of hands-on L2/L3 IT support in a fast-paced, high-performing technology team.
This is an opportunity for a seasoned IT support professional who can solve complex problems, support senior stakeholders and keep the business running smoothly, acting as a tech lead and mentoring junior staff.
What you’ll be doing
- Deliver level 3 support across a mixed Windows and mac OS environment.
- Troubleshoot Google Workspace, Entra ID, Microsoft 365, Intune, Jamf and identity/access issues.
- Own escalations, prioritise competing demands and resolve issues independently.
- Provide hands-on device builds, troubleshooting and meeting room support.
- Support onsite events and executive stakeholders, delivering a first-class customer experience.
- Share knowledge and guide junior support team members.
What you’ll bring
- Proven L2/L3 support experience in a corporate environment.
- Strong hands-on knowledge of Windows, mac OS, Google Workspace, Entra ID, Intune and Jamf.
- Excellent troubleshooting skills and the confidence to take ownership.
- A customer-first mindset, strong communication skills and the ability to thrive in a fast-moving environment.
- A practical, proactive approach — comfortable rolling up your sleeves and getting things done.
This is a great opportunity to join a collaborative technology team where you will have real ownership, broad technical exposure and the chance to make an immediate impact.
The role is Sydney based.
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