At a Glance
- Tasks: Provide support for critical systems and troubleshoot issues in a fast-paced fintech environment.
- Company: Join a growing fintech company based in the heart of Sydney CBD.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Dynamic work culture with exposure to cutting-edge technologies and tools.
- Why this job: Be part of an innovative team making a real impact in the finance sector.
- Qualifications: Experience in application support, strong SQL skills, and a passion for problem-solving.
The predicted salary is between 82800 - 101200 $ per year.
Production Support Engineer/ Tech Support- Growing Fintech
A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.
Responsibilities
- Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
- Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required
- Provide structured updates to the Exec team during incidents
- Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
- Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
- Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
- Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
- Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.
Responsibilities
- Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
- Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required
- Provide structured updates to the Exec team during incidents
- Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
- Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
- Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
- Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
- Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
Key Skills/ Experience
- Experience in application support/ production support roles
- Technical support experience including face to face support for end users and senior stakeholders
- Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
- Snowflake experience- desirable
- Linux experience
- Understanding of database management concepts such as access management, auditing, backups and restores.
Desired
- Postgre SQL experience
- Experience with monitoring tools such as Datadog.
- Exposure to API integrations or scripting languages.
- Experience using AI tools such as Chat GPT or Claude to improve troubleshooting, documentation or productivity.
- #J-18808-Ljbffr
Production Support Engineer in Sydney employer: Bluefin Resources Pty
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