Application Support Engineer/ Desktop Support- Growing FintechNew
A growing Fintech organisation based in Sydney CBD is currently seeking a Production (Application) Support Engineer to join their company on a permanent basis.
Responsibilities:
- Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
- Provide face to face desktop support to users as well as onboarding, asset management and infrastructure tasks where required
- Provide structured updates to the Exec team during incidents
- Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
- Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
- Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
- Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
- Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
Key Skills/ Experience:
- Experience in application support/ production support roles
- Technical support experience including face to face support for end users and senior stakeholders
- Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
- Snowflake experience- desirable
- Linux experience
- Understanding of database management concepts such as access management, auditing, backups and restores.
Desired:
- PostgreSQL experience
- Experience with monitoring tools such as Datadog.
- Exposure to API integrations or scripting languages.
- Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.
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Application Support Engineer/ Desktop Support- Growing FintechJust posted! in Sydney employer: Bluefin Resources Pty
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