At a Glance
- Tasks: Manage partner relationships and drive success for offshore workforce solutions.
- Company: Fast-growing offshore workforce provider in the IT services sector.
- Benefits: Attractive salary package with commission, hybrid work model, and career growth.
- Other info: Opportunity for regular travel and involvement in industry events.
- Why this job: Be a key player in shaping partnerships and driving business success.
- Qualifications: 3+ years in account management or customer success within IT services.
The predicted salary is between 120000 - 120000 $ per year.
About the business
Our client is a growing offshore workforce provider that partners with MSPs, IT Service Providers, and technology businesses across ANZ, helping them scale delivery teams while protecting margin and service quality. They're a well-funded, fast-growing player in a niche that's expanding quickly as more tech and services businesses look offshore for capacity.
The role
This is a revenue-influencing Customer Success Manager role owning a portfolio of partners end to end. You'll be the primary commercial relationship owner, responsible for retention, expansion, and making sure partners see clear ROI from their offshore teams. You'll sit close to the business owners and operational leaders on the partner side, not just day-to-day users, so this suits someone who's comfortable in the room with decision-makers.
What you'll own
- Primary point of contact for a portfolio of accounts, building relationships with business owners, directors, and operational leaders
- Structured Check-ins and Quarterly Business Reviews (QBRs) focused on performance, ROI, and enablement
- Account Success Plans aligned to each partner's business objectives
- Identifying and closing expansion opportunities within existing accounts, working closely with Sales and Talent Acquisition
- Guidance to partners on workforce planning and offshore optimisation
- Support on pricing conversations, renewals, and contract extensions
- Regular face-to-face site visits and involvement in relevant industry peer programs and events
What you'll bring
- 3+ years in Account Management, Channel Management, or Customer Success within IT services, MSP, or B2B professional services
- Experience working with MSPs, IT Service Providers, or Technology Services businesses
- Strong commercial acumen, comfortable talking margin, revenue, and growth drivers
- A track record of growing accounts and spotting expansion opportunities
- Executive-level communication and the ability to build trusted advisor relationships
- Experience running QBRs and structured account planning
- CRM experience (HubSpot a plus)
- Comfortable with regular travel for partner site visits
Nice to have
- Understanding of offshore or distributed workforce models
- Familiarity with MSP tools such as ConnectWise or Autotask
- Exposure to global workforce or outsourcing models
Partner Success Manager in Melbourne employer: Bluebird
Bluebird is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to uncapped commissions and the opportunity to develop your skills in a fast-paced SaaS landscape. Our hybrid work model ensures flexibility, allowing you to balance your professional and personal life while contributing to high-growth firms.
