Client Advisor – Sydney CBD

CHOW TAI FOOK - Sydney CBD - Client Advisor

Joining Chow Tai Fook Jewellery means becoming part of a prestigious legacy that combines artistry and tradition with a modern, confident approach.

Since 1929, our dedication to creating exceptional jewellery has remained true through unmatched craftsmanship and authentic heritage.

As one of Asia’s leading jewellery groups, our people and culture are at the heart of everything we do.

We are a Chinese heritage house built on timeless craftsmanship, beauty and a commitment to creating meaningful experiences for every generation.

With a strong focus on career development, Chow Tai Fook provides opportunities to build your skills, develop your expertise and grow within the luxury retail industry.

With a global network of over 7,000 shops, you will have the opportunity to be part of a truly international brand.

About the Role

We are seeking passionate, experienced and customer-focused Client Advisors to join our Sydney boutique at Westfield Sydney.

• If you apply Full-time: 5 days per week
• If you apply Part-time: 3–4 days per week
• Christmas Casual: Seasonal opportunities for the upcoming Christmas period

You will play an important role in bringing the Chow Tai Fook experience to life, ensuring every client interaction reflects our brand heritage, artistry and exceptional service standards.

Key Responsibilities

• Provide an exceptional customer experience and create meaningful client interactions.
• Develop strong product knowledge, including product features, craftsmanship and styling options.
• Engage with clients and recommend suitable products based on their needs and preferences.
• Support the team in achieving sales targets and delivering store performance.
• Assist with inventory management, including stock counts and maintaining accurate inventory records.
• Maintain the store to a high standard and ensure visual displays reflect the brand image and current promotions.
• Work collaboratively with the team to support daily store operations.
• Be available to work across retail trading hours, including weekends and public holidays when required.

Qualifications

• Previous sales experience, preferably within jewellery, luxury retail or a premium customer service environment.
• Passion for luxury products, jewellery and fashion, with a strong sense of style.
• Presentable, confident and professional, with strong interpersonal and communication skills.
• Customer-focused with a genuine interest in building relationships with clients.
• Ability to work collaboratively in a team environment.
• Multilingual skills are highly desirable to support our diverse clientele.
• What’s in it for You
• Be part of Chow Tai Fook’s exciting brand expansion in Australia, bringing one of Asia’s most iconic luxury jewellery names to a new and growing market.
• Work alongside an experienced team that values initiative, collaboration and innovation.
• Access to training and professional development opportunities within the luxury retail sector.
• Opportunities to develop your career locally and internationally within a globally recognised jewellery group.
• Join a people-focused culture where your contribution and expertise are valued.
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