Technical Customer Service Officer - Maintenance Department
A leading national LPG and energy provider delivering essential services to residential, commercial and industrial customers across Australia. With a strong focus on safety, reliability and exceptional service, they offer a supportive and professional team environment.
- $40-$42 per hour
- Monday to Friday, 8:15am-4:30pm
- Three days onsite and two days WFH
- Ongoing casual opportunity
- Supportive and close-knit team
- Join a large, well-established national organisation
About the role:
- Manage high volumes of phone and email enquiries
- Support maintenance, compliance and emergency gas-related requests nationwide
- Act as the first point of contact for internal customers and contractors
- Log, prioritise and follow up technical incidents and maintenance requests
- Liaise with technicians, contractors and internal departments
- Update customer, maintenance and asset-management systems
- Maintain accurate records and documentation
- Complete correspondence, filing and general administration
- Assist with banking, price adjustments and stock reconciliations
About you:
- Technical customer service, service-desk or maintenance coordination experience
- Utilities, industrial maintenance or facilities experience
- Strong call-centre experience and communication skills
- Experience managing technical faults, work orders or urgent service requests
- Familiarity with asset-management or maintenance-planning systems
- Intermediate/Advanced Microsoft Excel and general technical skills
- Confident liaising with technicians and contractors
- Able to prioritise competing issues and remain calm under pressure
- Strong attention to detail and accurate recordkeeping
- Reliable, punctual and team-oriented
If you have strong technical customer service experience and enjoy coordinating maintenance requests, resolving issues and supporting customers in a fast-paced environment, we'd love to hear from you! Apply now and we will be in contact.
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Technical Customer Service Officer - Maintenance Department in Monash employer: Blu By Adcorp
BLU by Adcorp is an exceptional employer that values community engagement and employee well-being, making it a rewarding place to work in Castlemaine, VIC. With a strong focus on professional development, flexible working hours, and a supportive culture, employees are empowered to thrive while making a meaningful impact in the lives of PALM workers and the local community. Join us to be part of a dynamic team that prioritises collaboration and growth.
