Our client is one of Australia's leading suppliers of essential energy solutions, supporting residential, commercial and industrial customers across the country. With a strong national presence and a reputation for reliable service, they are now looking for an experienced Customer Service Officer to join their Dubbo team.
- Competitive rate of $36 per hour
- Ongoing Monday-to-Friday, 8:30am-5:00pm shifts
- No late nights or weekend work!
- Supportive and friendly team environment
- Opportunity to join a well-established national organisation
About the role:
- Handling inbound customer calls and email enquiries
- Providing information about products, services and customer accounts
- Processing customer requests, applications, bookings and orders
- Updating customer details and maintaining accurate system records
- Assisting with account enquiries, complaints and service issues
- Investigating concerns and escalating complex matters when required
- Liaising with internal teams to ensure customer requests are resolved
About you:
- Previous customer service, call centre or administration experience
- A confident and professional phone manner
- Strong written and verbal communication skills
- Accurate data-entry and general computer skills
- The ability to manage multiple enquiries and priorities
- Strong attention to detail and organisational skills
- A calm and solutions-focused approach to customer concerns
- A reliable, positive and team-focused attitude
- Willingness to complete required pre-employment checks
Customer Service Officer in Dubbo employer: Blu By Adcorp
BLU by Adcorp is an exceptional employer that values community engagement and employee well-being, making it a rewarding place to work in Castlemaine, VIC. With a strong focus on professional development, flexible working hours, and a supportive culture, employees are empowered to thrive while making a meaningful impact in the lives of PALM workers and the local community. Join us to be part of a dynamic team that prioritises collaboration and growth.
