At a Glance
- Tasks: Answer calls, manage enquiries, and process customer requests with precision.
- Company: Leading Australian energy provider with a supportive team culture.
- Benefits: $37 per hour, Monday to Friday hours, no weekends, and long-term career growth.
- Other info: Enjoy a fast-paced environment with opportunities for professional development.
- Why this job: Join a dynamic team and make a difference in customer service every day.
- Qualifications: Experience in customer service or administration, strong communication skills.
The predicted salary is between 37 - 37 $ per hour.
Our client is a leading Australian energy provider supplying essential gas products and services to residential, commercial and industrial customers nationwide.
- $37 per hour
• Monday to Friday 8:30am-5:00pm - no weekends!
- Ongoing opportunity
- Supportive team environment
- Long-term career opportunities
About the role
- Answer inbound calls and respond to customer enquiries
- Manage requests received via email and online platforms
- Process customer bookings, orders and service requests
- Provide accurate information about products and services
- Resolve customer concerns and elevate complex matters when required
- Maintain accurate customer records and update internal systems
- Complete general administration and data entry
About you
- Previous customer service, administration, reception or call centre experience
- Strong verbal and written communication skills
- Excellent attention to detail and accuracy
- Confident using Microsoft Office and customer management systems
- Able to multitask effectively in a fast-paced environment
- Strong problem‐solving and conflict‐resolution skills
- Professional, positive and customer‐focused attitude
- Willing and able to complete a pre‐employment medical, drug and alcohol screening, and police check
Customer Service Officer employer: Blu By Adcorp
BLU by Adcorp is an exceptional employer that values community engagement and employee well-being, making it a rewarding place to work in Castlemaine, VIC. With a strong focus on professional development, flexible working hours, and a supportive culture, employees are empowered to thrive while making a meaningful impact in the lives of PALM workers and the local community. Join us to be part of a dynamic team that prioritises collaboration and growth.
We think you need these skills to ace Customer Service Officer
Attention to Detail
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Organizational Skills
Teamwork
