At a Glance
- Tasks: Own complex escalations and partner with Engineering to diagnose issues.
- Company: Join Blink, a forward-thinking tech company in Sydney.
- Benefits: Hybrid work model, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on innovation.
- Why this job: Be the bridge between Support and Engineering while solving real-world problems.
- Qualifications: Strong problem-solving skills and a proactive approach to customer communication.
The predicted salary is between 120690 - 147510 $ per year.
Blink is seeking a Product Support Specialist to own complex escalations and partner with Engineering to diagnose intermittent issues.
You’ll reproduce bugs, analyze data, and craft robust fixes or tooling to prevent recurrence.
The role sits between Support and Engineering in a hybrid setup, requiring Sydney-office presence at least 3 days per week and a proactive, methodical approach to incident response and customer communication.
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Hybrid Sydney Technical Escalation Engineer employer: Blink
At Blink, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. As a Product Support Specialist in our Sydney office, you'll enjoy a competitive salary, generous equity allocations, and 25 days of annual leave, all while being part of a supportive team dedicated to making a meaningful impact in the mobile enterprise space. With ample opportunities for personal and professional growth, along with a focus on employee well-being through social events and private healthcare stipends, Blink is the perfect place for those looking to thrive in a dynamic environment.
