At a Glance
- Tasks: Be the friendly voice for customers and manage service schedules like a pro.
- Company: Join a family-owned business with 18 years of happy customers.
- Benefits: Enjoy a supportive team environment with lots of laughs and growth opportunities.
- Other info: Work in a dynamic team that values communication and problem-solving.
- Why this job: Make a real difference by providing exceptional customer service every day.
- Qualifications: Experience in customer service and strong organisational skills are a must.
The predicted salary is between 23850 - 29150 $ per year.
BLINDREPAIR is seeking a highly organized and customer-focused individual to join our team and provide Reception & Customer Support services.
In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service while managing the critical administrative tasks that keep our operations running smoothly.
Key responsibilities
- Act as the first line of communication for customer inquiries via phone and email.
Provide timely, professional, and empathetic assistance to resolve concerns and answer questions.
- Manage the service calendar for our field technicians.
Coordinate appointment times, confirm service windows, and ensure that scheduling conflicts are minimized to maintain operational efficiency.
- Maintain accurate records of customer interactions, service requests, and technician activity within our management system.
- Serve as a bridge between our customers and our technical team, ensuring that all service details are clearly communicated to both parties.
About you
- Proven experience in a customer-facing role (phone and email support).
- Strong organizational skills with an ability to manage schedules and prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, especially Excel or scheduling tools.
- A proactive, problem-solving mindset with a commitment to high-quality service.
About us
Blindrepair is a family owned, customer driven business with over 18 years' experience and thousands of happy and satisfied customers.
We specialise in the repair, service and maintenance of blinds and awnings both inside and out.
Our small, agile team maintain a harmonious environment with lots of laughs along the way.
Reception/Customer Service Assistant in Melbourne employer: Blindrepair
Blindrepair offers a supportive work environment where employees can thrive in customer service roles. The company values strong organizational skills and provides opportunities for professional growth through hands-on experience in managing customer interactions and service coordination. Employees play a crucial role in ensuring operational efficiency and customer satisfaction, making it a rewarding place to work.
