At a Glance
- Tasks: Support customers and provide expert advice in a dynamic retail environment.
- Company: Join a leading company committed to safety, service, and operational excellence.
- Benefits: Permanent salary, exclusive perks, continuous training, and generous leave policies.
- Other info: Diversity and inclusion are valued; all backgrounds encouraged to apply.
- Why this job: Make a positive impact while growing your career in a supportive team.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 47250 - 57750 $ per year.
Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers.
This is a dynamic, fast-paced customer service and retail role where no two days are the same.
We value safety, service, and operational excellence, and we're committed to helping you succeed.
You'll receive comprehensive training and ongoing development to build your skills and grow your career.
This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.
- Role is Monday – Friday 7.30am – 4.30pm
- Rotating Roster Saturdays 8am – 11am
- What You'll Be Doing
- Act as the first point of contact for customers.
- Provide expert advice on a wide range of industrial products.
- Maintain a clean, well-stocked, and visually appealing shopfront.
- Collaborate with internal teams to ensure smooth service delivery.
- Uphold safety standards and foster a positive team culture.
- Work occasional Saturday mornings as part of weekend coverage.
- What You'll Bring
- Previous experience in customer service or retail preferred.
- Good phone and face-to-face communication skills.
- Basic computer skills, including Microsoft Office.
- Good written and verbal communication abilities.
- Ability to build relationships and communicate effectively with customers.
- A proactive, positive attitude with a willingness to learn.
- Excellent organisational and time management skills.
- What's In It For You
- Permanent salary, incentives & Wesfarmers share plans
- Exclusive
Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
- Continuous training and career development opportunities
- Guaranteed hours with annual leave and sick leave benefits
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
- Ability to purchase up to 4 weeks' additional annual leave
• Generous paid parental leave policy and more!
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
Customer Care Consultant (Trade Store) in Port Hedland employer: Blackwoods
At Blackwoods, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an Inventory Solutions Specialist at our Regency Park site, you'll enjoy the autonomy to manage your priorities while receiving support for your professional growth through tailored training and development opportunities. With a strong focus on building relationships and delivering exceptional customer service, you'll be part of a dynamic team that values diversity and encourages innovative solutions.
