At a Glance
- Tasks: Be the hero for customers, solving their queries and ensuring smooth order management.
- Company: Join a dynamic team at a leading retail support company in Mackay, QLD.
- Benefits: Enjoy exclusive discounts, continuous training, and wellness support for you and your family.
- Other info: Join a diverse workplace that values inclusion and offers great growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 47250 - 57750 $ per year.
Join our Customer Care team and be the go-to person for customers when they need support.
Every day is different.
You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.
If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.
This is a permanent full-time opportunity located at our Mackay QLD office!
- What You'll Be Doing
- Providing outstanding customer service via phone and email
- Managing customer enquiries and resolving issues quickly and effectively
- Following up on orders to ensure delivery expectations are met
- Investigating and escalating issues when required
- Building strong relationships with customers and internal stakeholders
- Identifying opportunities to improve processes and customer outcomes
- Supporting administrative tasks and maintaining accurate records
What We're Looking For
- Previous customer service experience (2+ years preferred)
- Strong communication and relationship-building skills
- A proactive and solutions-focused mindset
- Ability to work in a fast-paced environment and manage competing priorities
- High attention to detail and problem-solving skills
- A team player who enjoys helping others succeed
- Resilience, accountability, and a commitment to delivering great customer outcomes
What's In It For You
- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
- Continuous training and career development opportunities
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Fitness Passport membership, giving you and your family discount & access to a wide network of health and fitness facilities
• Refer-A-Friend program - earn up to $2,000 for each referral!
• Free onsite parking and more!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Customer Care Consultant in Mackay employer: Blackwoods
At Blackwoods, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an Inventory Solutions Specialist at our Regency Park site, you'll enjoy the autonomy to manage your priorities while receiving support for your professional growth through tailored training and development opportunities. With a strong focus on building relationships and delivering exceptional customer service, you'll be part of a dynamic team that values diversity and encourages innovative solutions.
