At a Glance
- Tasks: Deliver exceptional customer experiences and solve queries in a fast-paced call centre.
- Company: Join Blackwoods, a leader in customer care with a friendly culture.
- Benefits: Enjoy exclusive perks, continuous training, and generous parental leave.
- Other info: Diverse workplace promoting inclusion and excellent career growth opportunities.
- Why this job: Make a real difference while building relationships and enhancing customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast‐paced environment where no two days are the same?
Join Blackwoods as a Customer Care Consultant and become the friendly, solutions‐focused voice our customers rely on.
As a Customer Care Consultant, you'll be the face of our business, supporting customers across Australia through our call centre.
You'll provide timely, high‐quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.
From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.
What You'll Be Doing
- Manage sales, service and backorder enquiries, aiming for first‐call resolution
- Build strong relationships with customers, Account Managers and internal teams
- Use questioning techniques and systems to provide the best product and service solutions
- Identify future sales or cross‐selling opportunities
- Support team members and contribute to group projects
- Seek ways to improve processes and create efficiencies
What You'll Bring
- Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
- Strong communication skills and a proactive approach to problem‐solving
- Ability to work well in a team and foster positive relationships
- Computer literacy (Windows, telephony systems)
- Strong commercial acumen and ability to analyse and solve customer issues
- Friendly, customer‐focused attitude and commitment to high service standards
- What's In It For You
- Exclusive Perks: Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks, FREE One Passsubscription&Wesfarmers discountedoffersfrom over 400 retail partners
- Continuoustraining and career developmentopportunities
- Team events, celebrations, awardrecognition and prizes
- Employee Assistance Program: wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
• Refer-A-Friend program–earn up to $2,000 for each referral!
- Generouspaid parental leavepolicy
• Free onsite parkingand more!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Customer Care Consultant - Mackay QLD in Ipswich employer: Blackwoods
At Blackwoods, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an Inventory Solutions Specialist at our Regency Park site, you'll enjoy the autonomy to manage your priorities while receiving support for your professional growth through tailored training and development opportunities. With a strong focus on building relationships and delivering exceptional customer service, you'll be part of a dynamic team that values diversity and encourages innovative solutions.
