At a Glance
- Tasks: Deliver exceptional customer service and solve problems for our Mega Mining clients.
- Company: Join Blackwoods, a leader in customer care with a focus on teamwork.
- Benefits: Permanent role with incentives, discounts, and career development opportunities.
- Other info: Enjoy team events, recognition, and a supportive workplace culture.
- Why this job: Make a real impact by enhancing customer experiences and working with diverse teams.
- Qualifications: Strong communication skills and experience in fast-paced customer service environments.
The predicted salary is between 16.2 - 19.8 $ per hour.
Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers, some of the largest and most important clients in our network.
Your Opportunity
In this role, you’ll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‑focused solutions. You’ll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences.
What you’ll be doing:
- Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfaction.
- Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes.
- Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience.
- Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately.
- Engage in team and individual training to stay current with processes, policies, system changes, and new business tools.
What you’ll bring:
- Clear and confident written and verbal communication skills.
- Experience delivering exceptional customer service in a fast‑paced environment.
- Strong problem‑solving skills and high attention to detail.
- Ability to manage conflicting priorities and work collaboratively.
- Intermediate MS Office skills (preferred).
- Experience in call centres or retail environments (advantageous).
What's In It For You:
- Permanent role, incentives & Wesfarmers share plans.
- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners.
- Continuous training and career development opportunities.
- Team events, celebrations, award recognition and prizes.
- Employee Assistance Program: wellbeing support for you and your immediate family covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Generous paid parental leave policy.
- Free onsite parking and more!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Customer Care Consultant – Canning Vale employer: Blackwoods
At Blackwoods, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an Inventory Solutions Specialist at our Regency Park site, you'll enjoy the autonomy to manage your priorities while receiving support for your professional growth through tailored training and development opportunities. With a strong focus on building relationships and delivering exceptional customer service, you'll be part of a dynamic team that values diversity and encourages innovative solutions.
