At a Glance
- Tasks: Help customers solve problems and provide outstanding service via phone and email.
- Company: Join a supportive team at Blackwoods, part of Wesfarmers.
- Benefits: Permanent role with perks like discounts, fitness memberships, and career development.
- Other info: Diverse workplace promoting inclusion and excellent career growth opportunities.
- Why this job: Make a real difference by delivering exceptional customer experiences every day.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 54000 - 66000 $ per year.
Join a team that puts customers first. Are you someone who enjoys helping people, solving problems, and building great relationships? We're looking for a Customer Care Consultant to join our team and deliver outstanding service to our customers every day.
As the first point of contact, you'll play a key role in helping customers find the right solutions, managing enquiries, and ensuring every interaction leaves a positive impression. If you thrive in a fast-paced environment and love providing exceptional customer experiences, we'd love to hear from you.
What you'll be doing:
- Assisting customers with phone and email enquiries
- Processing orders, quotes, and backorder requests
- Providing product information and recommending solutions
- Building strong relationships with customers and internal teams
- Identifying opportunities to support sales and add value
- Working collaboratively to achieve team and customer service goals
- Helping improve processes and finding smarter ways of working
What we're looking for:
- Previous customer service or call centre experience
- Strong communication and problem-solving skills
- A positive, customer-first mindset
- Great attention to detail and ability to multitask
- Confidence using computers and multiple systems
- A team player who enjoys working with others
Bonus points if you have experience in industrial, trade, wholesale, or supply environments.
What's In It For You:
- Permanent role, incentives & Wesfarmers share plans
- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
- Continuous training and career development opportunities
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Fitness Passport membership, giving you and your family discount and access to a wide network of health and fitness facilities
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Free onsite parking and more!
NEXT STEPS:
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Customer Care Consultant in Adelaide employer: Blackwoods-1
Blackwoods-1 offers a dynamic work environment where employees can thrive in fast-paced retail settings. The company values reliability, communication, and teamwork, providing opportunities for professional growth and learning. Employees enjoy a supportive culture that emphasizes customer service excellence and collaboration.
