Lead with purpose. Shape progress for a growing city.
Help support one of Australia's fastest growing communities by ensuring staff have the technology and support they need to deliver services to the community every day.
As a Service Desk Officer, you are the first point of contact for Information and Communication Technology (ICT) support across Council. You respond to calls and emails, troubleshoot technical issues, resolve incidents and service requests, and escalate complex problems when required. This role supports staff across Council sites and remote locations, helping them return to work quickly and effectively.
Your work is hands on and varied. You set up and configure laptops, hardware and software, support Windows 10 and 11 environments, assist with meeting room and audio visual technology, maintain equipment records and keep documentation up to date. You use Council's IT service management system to track issues, monitor progress and deliver a high standard of customer service.
This role suits an ICT professional who enjoys solving problems and helping people. You can explain technical information clearly, build positive relationships with staff at all levels and take ownership of issues through to resolution.
In return, you will enjoy stable employment and opportunities to develop your career with one of NSW's most progressive councils.
At Blacktown City Council, good people make great teams - and great teams build great cities. Here, you will find the stability and support to keep growing, along with:
- a secure, permanent, full-time role with one of Australia's largest councils
- an entry level salary commencing at $1,929.90 per week
- access to Council's flextime arrangement
- 12% superannuation and competitive leave entitlements
- ongoing training and development support
- access to Fitness Passport, social clubs and wellbeing programs.
Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.
We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.
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Service Desk Officer in Blacktown employer: Blacktown City Council
At Blacktown City Council, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As an Engineer Civil Asset Maintenance, you will enjoy a secure, permanent role with competitive benefits, ongoing training, and opportunities for professional growth, all while making a tangible impact on the community's infrastructure. Join us in building a vibrant city and experience the satisfaction of working alongside dedicated professionals who share your commitment to quality and safety.
