At a Glance
- Tasks: Lead customer experience improvements and manage correspondence across multiple teams.
- Company: Join Blacktown City Council, a community-focused organisation.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Dynamic role with a focus on enhancing community engagement.
- Why this job: Make a real difference in how the community interacts with city services.
- Qualifications: Strong communication skills and experience in customer service improvement.
The predicted salary is between 81000 - 99000 $ per year.
Blacktown City Council seeks a City Assets Customer Experience Improvement Officer to lead how correspondence is managed across eight teams, monitor requests and complaints, and drive timely responses. You will review workflows, develop templates, identify gaps, and help ensure high-priority interactions are addressed efficiently.
You will prepare performance insights for the Director City Assets and support senior leaders by tracking trends, reporting on customer experience, and promoting.
Customer Experience Improvement Lead – City Assets in Blacktown employer: Blacktown City Council
At Blacktown City Council, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As an Engineer Civil Asset Maintenance, you will enjoy a secure, permanent role with competitive benefits, ongoing training, and opportunities for professional growth, all while making a tangible impact on the community's infrastructure. Join us in building a vibrant city and experience the satisfaction of working alongside dedicated professionals who share your commitment to quality and safety.
