We're seeking an experienced Senior Application Support Analyst to join a large-scale government ICT environment, supporting critical business applications across SAP and Salesforce platforms.
This is a great opportunity for an experienced support professional who enjoys investigating complex issues, working with stakeholders and driving effective incident resolution.
Key skills and experience:
- 5+ years' experience in ICT application support.
- Hands-on experience supporting SAP or Salesforce platforms.
- Strong understanding of ITIL, incident management and ITSM tools.
- Experience investigating, triaging and resolving Level 1 and Level 2 incidents.
- Strong stakeholder engagement skills, working across business teams and external vendors.
- Experience supporting system testing, UAT and software release cycles.
- Microsoft Excel data analysis and reporting skills will be highly regarded.
- Australian Citizenship is mandatory.
- Must be eligible to obtain NV1 security clearance.
- Hybrid working arrangements
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Application Support Specialist in Sydney employer: BLACKROC Recruitment
Join a dynamic Queensland Government team in the heart of Brisbane CBD, where you will play a crucial role in promoting transparency and accountability through your expertise in Right to Information. Enjoy the benefits of a hybrid working model, allowing for flexibility with up to three days of work from home each week, while also having access to professional development opportunities that foster your growth in the public sector. With a commitment to supporting employees and a collaborative work culture, this position offers a meaningful chance to make a difference in the community.
