At a Glance
- Tasks: Support forensic software, troubleshoot issues, and collaborate with a dynamic team.
- Company: Join BLACKROC Recruitment, a leader in tech solutions for public safety.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse workplace with a focus on equity and inclusion.
- Why this job: Make a real difference in public safety while enhancing your tech skills.
- Qualifications: 3+ years in SQL, Azure experience, and strong problem-solving abilities.
The predicted salary is between 78750 - 96250 $ per year.
As a Support Engineer, you’ll play a key role in supporting specialist forensic software used across the public safety sector. You’ll troubleshoot complex technical issues, support production environments, and work collaboratively with developers, designers, and subject matter experts to deliver reliable, high-quality solutions.
This role suits someone with strong technical support experience, excellent customer service skills, and a proactive, solutions-focused mindset.
Key responsibilities:
- Provide technical support, maintenance and upgrades for commercial software products.
- Deliver exceptional service and build strong relationships with customers.
- Troubleshoot production issues, investigate bugs, and support data engineering tasks.
- Accurately document actions and resolutions in service management tools (e.g., ServiceNow).
- Operate within Continuous Integration (CI) environments and tools.
- Collaborate closely with software developers, UX designers, analysts, and SMEs.
- Participate in after-hours on-call support roster.
- Represent the organisation on client sites as needed.
- Prioritise work to meet service level agreements (SLAs).
- Demonstrate cultural awareness and maintain a positive team culture.
Skills & Experience:
- Minimum 3 years of experience in SQL, including advanced queries and database optimisation.
- Hands-on experience with Microsoft Azure and cloud troubleshooting.
- Broad technical expertise across various platforms and systems.
- Strong problem-solving and analytical thinking skills.
- Ability to resolve cloud application and database issues with precision.
- Excellent communication skills, especially when explaining technical issues to non-technical stakeholders.
- Strong organisational skills and the ability to juggle multiple customer needs.
- Background in software engineering or ability to understand code (highly regarded).
- Must be an Australian citizen.
- Must have the ability to obtain a Baseline or NV1 security clearance.
- Must be based in Brisbane.
To apply, please click the 'Apply' button to submit the most recent copy of your resume and cover letter. For more information please contact BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion. We welcome applications from individuals of diverse backgrounds, including those with lived experiences. If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.
Support Engineer employer: BLACKROC Recruitment
Join a dynamic Queensland Government team in the heart of Brisbane CBD, where you will play a crucial role in promoting transparency and accountability through your expertise in Right to Information. Enjoy the benefits of a hybrid working model, allowing for flexibility with up to three days of work from home each week, while also having access to professional development opportunities that foster your growth in the public sector. With a commitment to supporting employees and a collaborative work culture, this position offers a meaningful chance to make a difference in the community.
