Blackpoint Cyber in Australia is seeking a Tier 2 Support Engineer who thrives on solving complex technical problems and improving support workflows. You'll own escalations, troubleshoot microservices, APIs, and cloud deployments while collaborating with Engineering and Product.
The role emphasizes automation, Zendesk, and documentation to scale customer success. 3+ years in a technical or customer support role, strong Zendesk skills, and experience with Docker, Python, and cloud platforms are
Senior Tier 2 Support Engineer - Automation & Escalations employer: Blackpoint Cyber
At Blackpoint Cyber, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Cybersecurity Sales Engineer in Melbourne, you'll benefit from ongoing professional development opportunities, a collaborative environment, and the chance to make a significant impact across Australia and New Zealand. Join us to be part of a forward-thinking team dedicated to delivering innovative cybersecurity solutions while enjoying the unique advantages of working in a vibrant city.
