Blackhawk Network is seeking an APAC Customer Experience & Support Lead in Melbourne to drive day-to-day service delivery, SLAs and KPIs across multi-channel contact centres. You will collaborate with cross-functional teams globally to ensure a consistent, seamless experience for customers and partners.
The role emphasizes ownership, continuous improvement, and balancing customer satisfaction with costs, while adapting to new products and systems. Some interstate travel may be required.
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APAC CX & Support Lead — Elevate Customer Experience in Melbourne employer: Blackhawk Network
At Blackhawk Network, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and the chance to collaborate with diverse teams across the APAC region. With a focus on innovation and strategic alignment, we offer a rewarding environment where your contributions directly impact our success.
