At a Glance
- Tasks: Lead our automotive workshop, ensuring efficiency and top-notch customer satisfaction.
- Company: Join Blackburn Kia, Nissan & GWM, a top automotive dealership in VIC.
- Benefits: Competitive pay, professional development, and a supportive team environment.
- Other info: Opportunity to work with premium brands and grow your career.
- Why this job: Make a real impact in the automotive industry while leading a passionate team.
- Qualifications: Experience in automotive workshops and strong leadership skills required.
The predicted salary is between 56700 - 69300 $ per year.
About the role
Blackburn Kia, Nissan & GWM is seeking an experienced Workshop Controller to join our team on a full-time basis in Blackburn, VIC. This is a critical leadership position that oversees the daily operations of our automotive service workshop, ensuring optimal efficiency, quality, and customer satisfaction.
As Workshop Controller, you will be responsible for managing workshop staff, coordinating service schedules, maintaining safety standards, and driving operational excellence across all service and maintenance activities.
What you’ll be doing
- Manage and supervise workshop staff, including technicians, apprentices, and support personnel, ensuring professional development and performance management.
- Schedule and coordinate vehicle servicing, repairs, and maintenance work to ensure efficient workflow and timely customer delivery.
- Monitor workshop safety standards and compliance with relevant regulations, workplace health and safety requirements, and company policies.
- Oversee quality control processes to ensure all work meets manufacturer specifications and customer expectations.
- Manage workshop resources, including tools, equipment, parts inventory, and facilities maintenance.
- Liaise between service advisors, technicians, and customers to resolve service issues and ensure clear communication.
- Maintain accurate workshop records, job tracking systems, and performance metrics.
- Analyse workshop performance data and implement continuous improvement initiatives to enhance productivity and profitability.
- Ensure compliance with warranty requirements and manufacturer guidelines across all service work.
- Coordinate staff training and development programmes to maintain technical competency and industry standards.
What we’re looking for
- Proven experience working in an automotive workshop environment, with at least 3-5 years in a supervisory or management role.
- Strong knowledge of vehicle servicing, maintenance procedures, and automotive repair processes.
- Excellent leadership and people management skills with the ability to motivate and develop team members.
- Demonstrated experience in scheduling, resource planning, and workflow optimisation.
- Knowledge of workshop management systems and automotive diagnostic tools.
- Sound understanding of health and safety requirements specific to automotive workshops.
- Strong communication and interpersonal skills with the ability to liaise effectively with staff, management, and customers.
- Attention to detail and strong organisational abilities.
- Problem-solving capability with a proactive approach to operational challenges.
- Current driver's license and willingness to test drive vehicles as required.
Desirable: Experience with Kia, Nissan, or GWM vehicles; familiarity with automotive industry software systems; or relevant qualifications in automotive management.
About us
Blackburn Kia, Nissan & GWM is a leading automotive dealership committed to providing exceptional service and quality vehicles to our customers. We represent multiple premium automotive brands and pride ourselves on maintaining the highest standards of customer care and workshop excellence. Our team is dedicated to delivering outstanding service experiences and building long-term relationships with our customers through professionalism, reliability, and expertise.
What we offer
We offer a competitive remuneration package commensurate with experience and qualifications. Benefits include opportunities for professional development and training within the automotive industry, a supportive team environment, and the chance to work with leading automotive brands. We are committed to fostering a positive workplace culture that values teamwork, safety, and continuous improvement.
We encourage applications from all candidates and welcome conversations about how we can support your success in this role.
Workshop Controller in Melbourne employer: Blackburn Kia, Nissan & Gwm
Autopact Victoria & Blackburn Kia, Nissan & GWM is an exceptional employer that prioritises employee growth and a supportive work culture. With a competitive remuneration package, excellent commission potential, and access to unique benefits like vehicle discounts and health insurance, employees are well taken care of. The company fosters a collaborative environment where diversity is celebrated, ensuring that every team member can thrive while contributing to the success of a national leader in the automotive industry.
Contact Details:
Blackburn Kia, Nissan & Gwm Recruitment Team
