The Company
Our client is a well-established manufacturing business with a strong reputation for quality and customer service. This is an excellent opportunity to join a supportive team where you will play an important role in ensuring smooth day-to-day operations and delivering a positive customer experience.
Key Responsibilities
- Respond to customer enquiries via phone, email and online chat in a professional and timely manner.
- Prepare accurate quotes and assist customers with product and order enquiries.
- Create sales orders and ensure all customer information and order details are accurately entered into the system.
- Liaise with suppliers and internal teams to coordinate customer requirements and resolve any issues.
- Manage multiple enquiries and administrative tasks while ensuring deadlines and priorities are met.
- Maintain accurate records and provide consistent, high-quality customer service throughout the order process.
About You
- Previous experience in customer service, administration or a similar role is advantageous, but not essential.
- Strong attention to detail with the ability to accurately enter data and process orders.
- Excellent communication skills, both written and verbal, with a friendly and professional approach.
- Ability to prioritise multiple tasks and manage competing demands in a fast-paced environment.
- Proficient in Microsoft Office, with the ability to learn new systems quickly.
- A proactive, organised and positive attitude, with a willingness to learn and contribute to a team.
Graduates and entry-level candidates are encouraged to apply, with one-on-one training provided to help you develop the skills and product knowledge needed to succeed in the role.
What’s on Offer?
- competitive salary package commensurate with experience
- hands-on training
- the opportunity to build your customer service and administrative skills
- potential for future career development
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Customer Service Coordinator in Melbourne employer: Blackbook Executive Pty
Join a well-established Australian Food Manufacturing business that values quality and strong partnerships, offering a collaborative team environment where your contributions as a Sales Manager will have a genuine impact on category performance. With opportunities for professional growth and a stable market position, you'll thrive in a fast-paced setting while building meaningful relationships across various channels. Enjoy the benefits of working in a respected company that prioritises employee development and fosters a culture of agility and innovation.
