An exciting opportunity has arisen for an experienced Service Manager to join the team at Harvey Black Group in Toowoomba, Queensland. In this full-time role, you will be responsible for overseeing the efficient and effective operation of the service department, ensuring the highest standards of customer satisfaction are met.
Australian citizenship or permanent residency is required for this position.
What you'll be doing
Manage and coordinate the work of the service team of approximately 20 staff, for both Light and Heavy Vehicles, including technicians and support staff
Develop and implement strategies to improve productivity, efficiency, and customer service
Oversee the scheduling and allocation of work to ensure timely completion of repairs and maintenance
Monitor and report on key performance indicators, identifying areas for improvement
Liaise with customers to address any concerns or issues, and maintain strong relationships
Ensure compliance with all relevant industry regulations and safety standards
Contribute to the overall success of the business by providing strategic input and recommendations
What we're looking for
Extensive experience in a similar service management role within the automotive industry
Minimum 5-7 years of service management experience in the automotive industry
Strong technical knowledge and understanding of automotive systems and repairs
Experience with all vehicle types including light and heavy vehicles
Excellent customer service and communication skills, with the ability to effectively liaise with both customers and the service team
Proven leadership and people management skills, with the ability to motivate and develop a team
Strong analytical and problem-solving skills, with a focus on continuous improvement
Relevant qualifications in automotive or a related field would be highly regarded
What we offer
At Harvey Black Group, we are committed to providing a supportive and rewarding workplace for our employees. In addition to an attractive salary, we offer a range of benefits including:
- Ongoing training and development opportunities
- Discounts on parts and services
- Opportunities for career advancement
About us
Harvey Black Group is a leading provider of automotive services and solutions in the Toowoomba region. With a strong focus on customer satisfaction and a commitment to excellence, we have built a reputation for delivering high-quality work and exceptional service. As a growing business, we are constantly seeking to expand our capabilities and provide our customers with the best possible experience.
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Service Manager employer: Black Specialised Equipment
At Black Truck & Ag, we pride ourselves on being an exceptional employer in Dalby, QLD, offering a supportive work environment where our team members can thrive. As a Parts Interpreter, you'll benefit from competitive remuneration, access to ongoing training, and the opportunity to grow within a collaborative culture that values expertise and customer service. Join us in making a meaningful impact in the automotive and agricultural sectors while enjoying a fulfilling career with a stable and growing business.
Contact Details:
Black Specialised Equipment Recruitment Team
