Heidi, based in Australia, is expanding its content function to own the Help Center end-to-end. This role collaborates with Product, Engineering, Marketing, and Support to deliver accurate, timely, and multilingual content that informs customers and supports AI-assisted tools.
You will write, structure, and maintain content and SOPs, driving a scalable content system as the team grows, while championing clear, consistent customer experiences.
Lead Content & Knowledge for AI Health Platform employer: black.ai
Heidi is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the future of healthcare. With a focus on employee growth, we offer ample opportunities for professional development in a fast-paced SaaS environment, alongside competitive benefits that support work-life balance. Join us in our mission to enhance human care through cutting-edge technology, all while working in a dynamic team that values your expertise and creativity.
