Account Manager - Return-to-Work Coordinator
An exciting opportunity exists for an experienced and people-focused injury management professional to join Aegis Risk Management Services.
This is a national role supporting an established portfolio of clients across multiple jurisdictions. It would suit someone who enjoys building strong client relationships, coordinating return-to-work and injury management matters, and working proactively with employers, workers, insurers and treating practitioners to achieve positive outcomes.
The role also provides exposure to broader Workers’ Compensation program management and forms part of the Aegis Account Manager development pathway.
About the Role
Managing an established portfolio of clients, you will coordinate injury management and return-to-work services designed to support safe, timely, and sustainable recovery outcomes while delivering an exceptional client experience.
Acting as the key coordination point between injured workers, employers, insurers, treating practitioners, and rehabilitation providers, you will proactively manage claims and return-to-work processes from early intervention through to resolution
The role includes some interstate and regional travel.
Key responsibilities include:
Managing return-to-work and injury management services across a portfolio of clients
Coordinating early intervention, claims triage, and injury management strategies
Developing and maintaining compliant Return-to-Work Plans
Liaising with injured workers, employers, insurers, treating practitioners, and occupational rehabilitation providers
Monitoring claims progression, liability decisions, reimbursement processes, and return-to-work barriers
Coordinating suitable duties programs and graduated return-to-work strategies
Preparing client reports outlining claim status, strategy, and performance outcomes
Supporting clients with practical guidance around Workers’ Compensation and return-to-work obligations
Escalating complex or high-risk matters where required
Maintaining accurate documentation and ensuring legislative and insurer compliance
Assisting with broader account management and Workers’ Compensation program initiatives over time
What We Offer
At Aegis, you will be joining a growing organisation where you will have the opportunity to develop beyond traditional return-to-work coordination.
We offer:
A supportive and collaborative team environment
Exposure to complex Workers’ Compensation and injury management matters
Direct involvement with clients and senior stakeholders
Exposure to broader Workers’ Compensation strategy and program management
Genuine career progression through the Aegis Account Manager pathway
Ongoing professional development and training
A dynamic working environment
Income protection insurance
Overseas travel insurance
About You
You will bring:
Experience in return to work, injury management, occupational rehabilitation, or Workers’ Compensation
Strong understanding of Workers’ Compensation claims processes and return-to-work principles
Experience liaising with insurers, treating practitioners, rehabilitation providers, and employers
Excellent communication and stakeholder management skills
A proactive, organised, and solutions-focused approach
Ability to manage competing priorities and complex stakeholder relationships
Confidence managing sensitive conversations and escalating risks appropriately
Strong administrative, coordination, and reporting capability
A genuine passion for helping people achieve positive recovery and return-to-work outcomes
Relevant qualifications in injury management, health, safety, HR, allied health, or related disciplines will be highly regarded.
Why Join Aegis?
Aegis partners with organisations to reduce the impact of workplace injuries, improve return-to-work outcomes and build healthier, more sustainable workplaces.
We take a practical and proactive approach to injury management. Our team works closely with clients rather than simply monitoring claims, giving our people the opportunity to genuinely influence outcomes and develop broader Workers’ Compensation and account management capability.
If you are looking for a role where you can make an impact, build strong client relationships and continue developing your career, we would love to hear from you.
How to Apply
If you are passionate about helping people through the return-to-work process and building long-term client relationships, we’d love to hear from you. Apply now with your resume and a brief cover letter outlining your experience to Cathy Power at ******@aegisrms.com.au by 21 October 2026.
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Strategic Return-to-Work Account Manager in Melbourne employer: BJS Insurance Brokers Pty
At Aegis Risk Management Services, we pride ourselves on being an excellent employer that fosters a supportive and collaborative team environment. Our commitment to employee growth is evident through our genuine career progression pathways and ongoing professional development opportunities, allowing you to thrive in your role as an Account Manager - Return-to-Work Coordinator. With exposure to complex Workers’ Compensation matters and the chance to make a real impact on clients' recovery outcomes, Aegis offers a dynamic workplace where your contributions are valued and recognised.
