Branch Manager in Canberra

Bitek is a well-established national distributor of TV, Security and Data products, supplying customers across the electrical, security, AV and ICT industries. We're looking for an experienced Branch Manager to take ownership of our Canberra operation and lead a small, close-knit team. This is not a desk-only management position. You'll have responsibility for the overall performance, profitability and day-to-day operation of the branch, while working alongside your team to look after customers, drive sales, manage stock and keep the branch running efficiently.

What You'll Be Responsible For:

• Leading the Team
  • Lead, motivate and develop a small branch team.
  • Build a positive, accountable and team-focused culture.
  • Provide ongoing training, coaching and support.
  • Lead by example and actively participate in daily branch activities.
  • Drive branch sales and work towards revenue targets.
  • Serve customers on the trade counter and handle phone and sales enquiries.
  • Build and maintain strong relationships with trade and wholesale customers.
  • Identify new business opportunities and grow existing customer accounts.
  • Ensure customers consistently receive excellent service and support.
• Branch & Warehouse Operations
  • Oversee the smooth day-to-day operation of the branch.
  • Assist with receiving, unloading and checking incoming stock.
  • Support picking, packing, dispatch and freight coordination when required.
  • Maintain accurate inventory and effective stock control processes.
  • Operate a forklift where required.
  • Keep the warehouse organised, safe and efficient.
  • Maintain compliance with WHS requirements and safe work practices.
• Commercial & Administrative Management
  • Take ownership of branch performance, profitability and operating costs.
  • Monitor key sales and operational metrics.
  • Work closely with Head Office on reporting, purchasing and administrative requirements.
  • Assist with overdue customer account follow-up where required.

What We're Looking For:

You’ll suit this position if you’re a capable manager who can balance people leadership, sales, customer service and operations. Ideally, you’ll bring:

• Previous experience as a Branch Manager, Operations Manager, Supervisor or similar team leader.
• A strong background in sales and customer service.
• Experience in wholesale, trade, distribution, electrical, security, AV or a related industry is highly regarded.
• A solid understanding of warehouse operations, dispatch, inventory management and stock control.
• Experience managing branch or business performance and profitability.
• Strong communication and relationship-building skills.
• Excellent organisational and problem-solving abilities.
• A practical, hands-on approach and willingness to step in wherever needed.
• The ability to balance the operational and strategic aspects of running a branch.
• A strong customer focus and commitment to excellent service.
• Confidence using ERP systems and Microsoft Office.

Licences & Qualifications:

• A current driver's licence is required.
• A current forklift licence is highly preferred. If you don’t currently hold a forklift licence, you must be willing and able to obtain one immediately upon commencement.
• Business or management qualifications are advantageous but not essential.

Why Join Bitek?

This is an opportunity to take genuine ownership of a branch rather than simply manage from behind a desk. You’ll have:

• The opportunity to join a well-established and growing national business.
• Autonomy to run and grow the Canberra branch.
• A supportive management team and collaborative culture.
• A competitive salary package.
• The opportunity to make a genuine impact on the performance and future growth of the branch.
• A varied role where no two days are exactly the same.

Ready to Take Ownership?

We’re looking for someone who enjoys leading people, building customer relationships, growing sales and being part of the day‑to‑day operation. If you’re a manager who believes no job is beneath you, customers come first and successful teams are led from the front, we’d like to hear from you.