Birribee Housing is seeking an Aboriginal Homelessness Caseworker to join our dedicated team in Parramatta, NSW. This is a full-time position designed to provide culturally sensitive and trauma-informed support to Aboriginal individuals and families experiencing homelessness or housing instability. As an Aboriginal Homelessness Caseworker, you will play a vital role in helping vulnerable members of our community access housing, support services, and pathways to long-term stability. This position is integral to our mission of supporting Aboriginal people towards secure, stable housing and improved wellbeing.
Key responsibilities
Conduct comprehensive assessments of clients' housing needs, circumstances, and barriers to housing stability
Develop individualised case plans with clients that identify goals, support requirements, and practical pathways to secure housing
Provide practical support in locating and securing appropriate housing options, including liaising with landlords and real estate agents
Assist clients with housing applications, tenancy agreements, and navigating rental market processes
Connect clients with essential services including mental health support, substance abuse services, healthcare, and financial assistance programmes
Provide crisis intervention and support to clients experiencing housing emergencies or acute difficulties
Maintain accurate case notes and documentation in compliance with organisational and funding requirements
Advocate on behalf of clients with government agencies, service providers, and other stakeholders
Build trusting, non-judgmental relationships with clients, demonstrating cultural competency and understanding of Aboriginal experiences
Participate in team meetings, case conferences, and collaborative planning with other service providers
Contribute to the evaluation and continuous improvement of casework practices and service delivery
What we're looking for
Aboriginal or Torres Strait Islander background is essential for this role
Minimum of 2 years' experience working in homelessness services, housing support, community services, or related field
Demonstrated understanding of the causes and impacts of homelessness within Aboriginal communities
Strong knowledge of available support services, housing options, and welfare systems in NSW
Excellent communication and interpersonal skills, with the ability to build rapport with diverse and vulnerable clients
Capacity to work with empathy and cultural sensitivity, avoiding stereotyping and demonstrating respect for Aboriginal culture and perspectives
Ability to work independently and use initiative while contributing effectively to a team environment
Strong organisational and case management skills, with attention to detail and accurate record-keeping
Resilience and ability to manage the emotional demands of working with clients experiencing trauma and disadvantage
Current driver's licence
Relevant qualifications such as Certificate III or IV in Community Services, Diploma of Community Services, or comparable experience (desirable)
Working With Children Check (WWCC) or willingness to obtain one
What we offer
At Birribee Housing, we value our team members and are committed to creating a supportive and inclusive workplace culture. We offer:
Competitive salary packaging
Comprehensive professional development and training opportunities to enhance your skills and career progression
Supportive team environment with experienced staff who are passionate about helping Aboriginal communities
Flexible working arrangements where possible to support work-life balance
Access to employee assistance programs and wellbeing support to help you manage the emotional demands of the role
Opportunities to work within an Aboriginal Led and culturally responsive organisation that genuinely values Aboriginal perspectives and leadership
Superannuation contributions and other standard employment benefits
About us
Birribee Housing is a community-based organisation dedicated to improving housing outcomes and wellbeing for Aboriginal people. We believe that secure, stable housing is a foundation for health, dignity, and community participation. Our mission is to work alongside Aboriginal individuals and families to create sustainable housing solutions and support pathways that honour Aboriginal culture and self-determination. We are committed to employing Aboriginal staff and building an organisational culture that reflects Aboriginal values of respect, connection, and community care. Through our casework, advocacy, and community partnerships, we strive to address the systemic barriers that Aboriginal people face in accessing and maintaining secure housing.
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