Customer Service & Returns Specialist - Oceania
Birkenstock Australia is the exclusive importer and retailer of the world-renowned Birkenstock range of orthopaedically designed footwear and orthopaedic supplies. Established in Melbourne in 1993, we currently operate two flagship boutiques in Victoria, supported by a strong online presence.
As a globally recognised, heritage brand, we're committed to delivering exceptional quality and customer experience - across both in-store and digital channels.
The Role
This full-time onsite permanent role will work closely with our Workshop Manager on tasks including, but not limited to:
- Liaising with wholesale and retail customers via phone, email, or in-person, always maintaining a positive and friendly manner
- Assessing and quoting of repairs
- Processing returns from wholesale and retail customers
- Maintaining urgent flow of priority repairs
- Relabeling and adjusting stock where appropriate
- Quality control of completed repairs
- Creation and management of invoices for completed repairs
- Creation, processing, and management of credit notes
Experience & Essential Skills
- Minimum 3 years' experience working in an administrative position
- Ability to work under pressure, prioritise, and meet tight deadlines
- Ability to work independently and within a diverse team
- Being reliable, punctual, trustworthy and able to maintain confidentiality
- Good with numbers
- Good computer knowledge including a sound working knowledge of the MS Office Suite
- Excellent verbal and written communication skills and phone manner
- Hold a current Australian driver's license
- Maintain a cool head and positive attitude
Desired Skills
- Willingness to learn and engage in professional development opportunities
- Ability to follow direction and instruction from the Workshop Manager
- Quick learner
- Strong work ethic and self-motivated
- Flexibility
- An opportunity to work with a well-reputed, global heritage brand
- Sustainably focused company and office environment
- Public transport on the doorstep
- Birthday leave
- Regular activities and events, including team building.
Customer Service & Returns Specialist - Oceania in Melbourne employer: Birkenstock
Join our team at the Armadale Store as an Assistant Store Manager and experience the benefits of working with a globally recognised heritage brand. We pride ourselves on fostering a positive and high-performing work culture, offering opportunities for employee growth through training and development, and providing unique perks such as birthday leave and regular team-building activities. With a strong focus on sustainability and a supportive environment, this role is perfect for those looking to make a meaningful impact in retail.
