At a Glance
- Tasks: Be the go-to tech guru for top-tier clients, ensuring they get the most from our fraud prevention platform.
- Company: Join BioCatch, a leader in behavioural biometrics, transforming online security.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fight against fraud while working with cutting-edge technology.
- Qualifications: 3+ years in a tech role, strong problem-solving skills, and a knack for customer relations.
The predicted salary is between 90000 - 110000 $ per year.
BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behaviour to protect individuals online. BioCatch’s mission is to unlock the power of behaviour and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.
We are seeking a highly skilled Technical Account Manager (TAM) to join our APAC team. In this pivotal role, you will be the primary technical partner for our top-tier enterprise customers, ensuring they maximize the value of our behavioral biometrics fraud prevention platform. As a trusted advisor, you will own the technical health of your assigned accounts, serve as the escalation point for complex issues, and bridge the gap between customer requirements and our internal product, engineering, and support teams. You will play a vital role in our customers' post-deployment journey, fostering long-term success through technical expertise, proactive optimization, and strategic partnership.
Key Responsibilities
- Strategic Technical Account Ownership: Serve as the primary technical point of contact, building deep, trust-based relationships with customer IT, security, and operational teams. Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices. Advocate for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements.
- Incident Management & Resolution: Own the end-to-end resolution of complex technical escalations and high-impact incidents. Act as the
Technical Account Manager in Adelaide employer: BioCatch
BioCatch is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles as Technical Account Managers. With a strong focus on professional growth, employees benefit from ongoing training and development opportunities while working remotely in Australia, allowing for a balanced work-life integration. The company's commitment to cutting-edge technology and its partnerships with leading financial institutions create a dynamic environment where employees can make a meaningful impact in the fight against fraud.
