At a Glance
- Tasks: Lead a team, manage contracts, and ensure top-notch service quality.
- Company: Join Biniris, a leading commercial cleaning company with a strong growth track record.
- Benefits: Company vehicle, mobile phone, laptop, and opportunities for travel.
- Other info: Dynamic role with a focus on health and safety and excellent interpersonal skills.
- Why this job: Make a real impact in customer service while growing your career in a supportive environment.
- Qualifications: Experience in contract management and strong leadership skills are preferred.
The predicted salary is between 58500 - 71500 $ per year.
Biniris is a nationally recognised and ISO accredited commercial cleaning and facilities services company that has experienced substantial and consistent growth since it commenced operations in 1986. Our industry growth strategy is to maintain a consistent and sustainable upward trend that is both manageable and profitable. More importantly, our focus is on contract retention, along with organic growth and sustainability. This approach has earned Biniris a reputation for providing service continuity as well as being seen as a leader in the industry for fostering a sense of partnership with its customers.
We are currently looking for an enthusiastic and experienced Customer Service Manager to lead our team in Rockhampton and Western Central QLD and complete Quality Control on specific sites, working from our local office in Rockhampton.
In this role you will be responsible for:
- Training Cleaning Staff
- General and Periodic Quality Controls of staff on major client sites
- Planning and overseeing service levels
- Budget and P/L reporting
- Identifying and assisting in new business opportunities
- Contract management
- Reporting
- Health and Safety
- Staff management & training
Previous experience in contract cleaning and/or facility maintenance is looked upon favourably; however, we welcome applicants who also feel they meet and can demonstrate the following criteria:
- Experience in contract management
- Good organisational skills
- Can motivate, lead, and train staff
- Good written and verbal communication skills
- Good understanding of health and safety requirements
- Ability to prioritise and work to deadlines
- Strong attention to detail
- Proven background in a similar role
- Excellent interpersonal and customer service skills
- Friendly disposition and proactive, can-do attitude
This position comes with a Tool of Trade - company vehicle, mobile phone, and laptop. Some travel is required (Rockhampton Region, Mackay and Emerald monthly).
The successful applicant will need to be:
- Willing to provide a clear current police check - Mandatory
- Proof of Covid-19 vaccination
- Working with children Blue Card
- Construction White Card
- Obtain and maintain Defence Clearance Access Card - Mandatory
Customer Service Manager - Rockhampton employer: Biniris
Biniris offers a stable and supportive work environment, focusing on professional growth and development. Employees benefit from a strong emphasis on training and quality control, ensuring they are well-equipped to succeed in their roles. The company's commitment to sustainability and partnership with clients fosters a collaborative culture.
