At a Glance
- Tasks: Manage front desk operations and provide administrative support in a busy allied health clinic.
- Company: Join a multidisciplinary team dedicated to empowering diverse families through therapy services.
- Benefits: Enjoy sick leave, annual leave, on-the-job training, and monthly team lunches.
- Other info: Dynamic environment with opportunities for professional development and teamwork.
- Why this job: Be the friendly face of our clinic and make a real difference in clients' lives.
- Qualifications: Strong communication skills, organisational abilities, and bilingual in English and Cantonese/Mandarin.
The predicted salary is between 47250 - 57750 $ per year.
Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) – Melbourne VIC. We are a multidisciplinary allied health clinic providing speech therapy, occupational therapy, play therapy, and psychology services. We predominately serve paediatric clients, but also provide services to teenagers and adults in the community, depending on their needs. Our mission is to support and empower our clients through skilled, bilingual and family-centred therapy services. Through achieving this mission, we aspire to realise our vision to be a beacon of hope for families from culturally and linguistically diverse (CALD) backgrounds.
About You:
- A certification in Administration highly desirable.
Position Summary:
We are looking for a friendly, organised, and proactive team member to manage our busy front desk and support our clinic operations. You will be responsible to ensure all reception areas operate a high quality service at all times and supervise a range of administrative duties to ensure the smooth operations of the practice.
Key Requirements:
- Strong verbal and written communication skills with great attention to detail.
- Good time management and organisational skills.
- Friendly, professional, and great with people.
- Able to handle tasks with different priorities and urgency.
- Works well under pressure and eager to learn.
- Flexible, adaptable, and team-focused.
- Experience with culturally and linguistically diverse communities.
- Experience working with children.
- Fluent in English, Cantonese, and Mandarin.
- Some experience working in a medical practice is an advantage but not essential.
Job Responsibility:
- Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings.
- Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling.
- Maintain accurate client records and handle payments, invoicing, and daily reconciliation.
- Assist with delivery of workshops and seminars such as set up of room, providing refreshments, preparation of materials and presentations etc.
- Keep reception, waiting area, and clinic rooms clean, stocked, and presentable.
- Monitor and report on key clinic metrics including client bookings, cancellations, and feedbacks to management.
- Support quality improvement and customer service initiatives through the streamlining of all administrative and front desk systems, processes and procedures.
- Other ad-hoc activities as directed by management.
Job Functions: Administration
Job Benefits: Include sick leave and annual leave entitlement.
Selling Point: On the job training, professional development, friendly multilingual team, monthly company lunch.
Bilingual Front Desk & Admin Coordinator in Melbourne employer: Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy)
At Blackburn Speech & Paediatric Therapy, we pride ourselves on being an exceptional employer that values a supportive and inclusive work culture. Our team enjoys comprehensive benefits including sick leave and annual leave, alongside opportunities for professional development and on-the-job training. Located in Melbourne, our friendly multilingual environment fosters collaboration and growth, making it an ideal place for those passionate about making a difference in the lives of families from culturally diverse backgrounds.
Contact Details:
Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) Recruitment Team
