Receptionist

BIG4 Gold Coast Holiday Park is seeking a friendly and professional Receptionist to join our team on a casual basis. Based in Helensvale, this role is essential to creating a welcoming first impression for our guests and ensuring smooth day-to-day operations at our holiday park. As a Receptionist, you will be the face of our organisation, handling guest inquiries, bookings, and general administrative tasks that keep our Park running efficiently.

Key responsibilities:

• Greeting guests and visitors with a warm, professional and helpful demeanour upon arrival
• Managing guest check-ins and check-outs, including booking data entry and processing payment transactions
• Handling incoming telephone calls and directing enquiries to appropriate staff members
• Responding to guest requests and resolving issues promptly and courteously
• Processing new bookings via phone, email and online booking systems
• Maintaining accurate and confidential records of guest information and reservation details
• Providing information about facilities, amenities and local attractions to guests
• Supporting housekeeping and maintenance teams by communicating guest requirements

What we're looking for:

• Excellent customer service skills with a genuine desire to assist guests and create positive experiences
• Strong communication abilities, both written and verbal, with clear and professional presentation
• Proficiency in using computers and familiarity with RMS booking systems, email and Microsoft Office applications
• Organisational and time management skills, with the ability to manage multiple tasks simultaneously
• Friendly, outgoing personality with the ability to remain calm and professional under pressure
• Attention to detail and accuracy in record-keeping and data entry
• Flexibility to work across various shifts, including evenings, weekends and public holidays as required
• Previous reception or hospitality experience is highly desirable
• Reliable and punctual with strong work ethic and friendly professional attitude

What we offer:

BIG4 Gold Coast Holiday Park offers a dynamic and rewarding work environment where your contribution is valued. As a casual team member, you will enjoy flexibility in your working arrangements whilst being part of a supportive hospitality team. We provide opportunities to develop your customer service skills in a fast-paced holiday destination setting and the chance to work alongside experienced professionals who are passionate about delivering excellent guest experiences.

About us:

BIG4 Gold Coast Holiday Park is a premier holiday destination located in Helensvale, offering quality accommodation and top-class facilities for families, couples and groups visiting the Gold Coast. Our commitment is to provide exceptional guest experiences through outstanding customer service, comfortable accommodation and a range of on-site amenities. We pride ourselves on creating a welcoming atmosphere where every guest feels valued and looked after. Our team is dedicated to maintaining the highest standards of hospitality and ensuring Magic in Every stay.