As our Front of House & Guest Experience Lead, you'll be the go-to person for our reception team, taking responsibility for staff rostering, daily operations, guest satisfaction and resolving challenges as they arise. You'll know when to step in, when to empower your team and when something genuinely needs to be escalated.
Key responsibilities
Take ownership of Front of House operations
Staff rostering
Daily operations management
Guest satisfaction
Resolving challenges as they arise
Making decisions and taking initiative
Leading by example
About you
Confident and proactive leader
Strong organisational skills
Positive, solutions-focused attitude
Experience in tourism, hospitality or accommodation management highly regarded
Enjoys supporting others
About us
BIG4 Barossa Tourist Park is located in the heart of the Barossa Valley, offering a range of accommodation and facilities for visitors to the region.
As part of the Nuriootpa Centennial Park precinct, we are a busy and established tourism business with a strong focus on customer service, teamwork and delivering quality guest experiences.
We're a friendly, hardworking team who value initiative, accountability and a positive workplace culture.
#J-18808-Ljbffr
Front of House & Guest Experience Lead in Nuriootpa employer: Big4 Holiday Parks
BIG4 Adventure Whitsunday Resort is an exceptional employer that values its team members by fostering a supportive and dynamic work culture. With flexible evening shifts, employees enjoy a balanced lifestyle while engaging with guests in a beautiful resort setting, offering opportunities for personal growth and skill development in hospitality. The unique location provides a stunning backdrop for work, making it not just a job, but a rewarding experience in the heart of the Whitsundays.
