At a Glance
- Tasks: Coordinate manufacturing and repair jobs, ensuring smooth communication and efficient progress.
- Company: Join the award-winning Northeast Auto Group, a leader in automotive service and retail.
- Benefits: Gain career development opportunities, work with a supportive team, and enhance your technical knowledge.
- Other info: Enjoy a hands-on role with diverse projects and a commitment to inclusivity.
- Why this job: Be a key player in a dynamic environment, making a real impact on customer satisfaction.
- Qualifications: Experience in service coordination and strong communication skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
This is a key role supporting the coordination of manufacturing and repair work from start to finish. You’ll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.
As a Service Advisor, you will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team. Your responsibilities will include:
- Coordinating manufacturing, repairs and service jobs from initial enquiry through to completion
- Acting as a key point of contact for customers throughout the repair process
- Preparing and following up quotes, job orders and work requirements
- Liaising with technicians, engineers and workshop staff to coordinate jobs
- Scheduling and prioritising work to meet customer and business requirements
- Providing customers with regular updates on job progress
- Identifying and communicating any changes to job requirements, costs or timeframes
- Ensuring job documentation, records and systems are kept accurate and up to date
- Assisting with parts, materials and external suppliers where required
- Supporting the Engineering Department with general administration and coordination
We are looking for someone who is organised, reliable and confident communicating with both customers and technical teams. You will ideally have:
- Previous experience in a service advisor, service coordinator, workshop administration or similar role
- Experience within an engineering, manufacturing, automotive or mechanical environment is highly regarded
- Strong customer service and communication skills
- Excellent organisation and time management
- The ability to manage multiple jobs and priorities
- Strong attention to detail
- Confidence working with systems, job management software and Microsoft Office
- A practical mindset and willingness to learn
- The ability to work effectively with technicians, engineers and customers
Why Join Us?
- Join an experienced and supportive Engineering team
- Work across a varied mix of manufacturing and repair projects
- Play a key role in keeping jobs moving efficiently
- Opportunity to develop your technical and industry knowledge
- Be part of a growing and hands-on business
- Career development opportunities
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.
Service Advisor employer: Big Chief Hire
Big Chief Hire is an exceptional employer located in Burton, South Australia, offering a dynamic work environment where safety and precision are paramount. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped with the skills needed to excel in their roles. Join us and be part of a supportive culture that values hard work and dedication, while contributing to major projects across the region.
