As a Customer Experience team member, you will be the face of our world-class customer service team. Joining us at our Brisbane-based office, you will be responsible for providing exceptional support to our customers, helping them get the most out of our innovative products. This is a full-time role based in our Eagle Farm office.
What you'll be doing
Answering inbound calls and emails from customers, providing friendly, knowledgeable and efficient assistance
Troubleshooting customer issues and identifying solutions, ensuring customer satisfaction
Organizing warranty replacements and services as set out in BAF guideline
Documenting customer interactions and maintaining accurate records
Escalating complex issues to relevant teams as needed
Assisting with other customer service tasks as required
What we're looking for
A positive can-do attitude and a willingness to learn
Ability to clearly communicate both verbally and written
A solution-focused mindset when approaching problems
Needs to be comfortable talking on the phone
Can accurately enter data into systems
What We offer
At Big A** Fans, we believe work should be more than just a job—it should be a place where you can grow, connect, and enjoy the journey.
In addition to a competitive salary, here's what you can look forward to when you join our team:
- A social, inclusive culture: Join a diverse and welcoming workforce where collaboration, respect, and teamwork are at the heart of everything we do.
- Engaging events & competitions: Our enthusiastic Social Committee keeps things fun with monthly events, themed competitions, and team activities that bring people together.
- Career growth & development: We're committed to your growth, offering clear career pathways, training, and development opportunities to help you thrive.
- Hybrid work flexibility: Enjoy the best of both worlds with the option to work from home a couple of days a week. We come together in the office on Mondays and Friday to kick off, collaborate, and wrap up the week as a team.
- Great perks: Enjoy discounts on our products, a great coffee machine and healthy snacks, onsite parking, and work from a brand-new office with a modern fit out designed for comfort and collaboration.
- Celebrations that matter: We celebrate the wins - big and small. From festive Christmas parties to team celebrations when we hit our goals, success is always something we share together.
Customer Experience Coordinator in Brisbane employer: Big Ass Fans
At Big A** Fans, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture in our Brisbane office. With a strong focus on employee growth, we provide clear career pathways, engaging team events, and the flexibility of hybrid work arrangements, ensuring that every team member feels valued and supported while enjoying their journey with us.
