Join a provider making a genuine difference in the lives of people with disability.
Biala Support Services is a respected registered NDIS provider delivering quality Supported Independent Living and Home & Living services across the region. Our work is built on person-centred practice, safeguarding, quality, strong relationships and continuous improvement.
We are seeking a capable and values-driven House Manager to lead the day-to-day operations of a Home & Living service. This role will support a frontline team to deliver safe, consistent and high-quality supports aligned with each participant's goals, routines and support plans.
About the role
In this role, you will:
- Lead the daily operations of a Home & Living / SIL service.
- Supervise, coach and support Disability Support Workers.
- Promote person-centred, rights-based and active support practices.
- Ensure support plans, routines, health plans and risk controls are followed.
- Maintain quality documentation, including progress notes, incident records and participant records.
- Work closely with participants, families, allied health professionals and internal teams.
- Identify and elevate safeguarding, risk, practice or performance concerns.
- Support staff onboarding, mentoring, quality improvement and continuous improvement.
About you
We are looking for someone with:
- Experience in disability, NDIS, SIL, Home & Living or complex support environments.
- Experience leading or supporting frontline teams.
- Knowledge of the NDIS Practice Standards and NDIS Code of Conduct.
- Strong communication, relationship-building and documentation skills.
- Sound judgement, emotional maturity and the ability to manage confidential information professionally.
- Confidence using digital systems for participant records, communication, rostering and reporting.
- Experience in positive behaviour support, active support, medication support, restrictive practice governance or participant transitions will be highly regarded.
What we offer
- A meaningful leadership role with genuine impact.
- Supportive and values-driven local team.
- Ongoing training and professional development.
- Great salary packaging.
- Internal recognition program and wellbeing initiatives.
The successful applicant will need to hold, or be willing to obtain:
- NDIS Worker Screening Check.
- Working With Children Check.
- Current First Aid and CPR.
- Current full driver licence and access to a reliable vehicle.
- Right to work in Australia.
- Completion of NDIS commission modules.
- Two professional referees, including a current or previous supervisor.
The role may include rostered on-call arrangements and site-based or after-hours responses as reasonably required.
House Manager - Home & Living Practice in Ballina employer: Biala Support Services
Biala School is an award-winning organisation dedicated to making a genuine difference in the lives of people with disabilities. With over 50 years of experience, we foster a supportive and inclusive work culture that values every employee and encourages professional growth through ongoing training and development opportunities. Located in Northern NSW, we offer a rewarding environment where you can contribute to meaningful change while enjoying benefits like salary packaging and wellbeing initiatives.
