At a Glance
- Tasks: Pick, pack, and prepare customer orders while providing top-notch service.
- Company: Join BFI Fire, a leading B2B wholesaler in fire protection equipment.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Other info: Work in a supportive team focused on safety and efficiency.
- Why this job: Be the vital link between warehouse operations and customer satisfaction.
- Qualifications: Experience in warehousing or sales, plus a valid Forklift License.
The predicted salary is between 50715 - 61985 $ per year.
The Internal Sales & Store Person is a dynamic role essential to the daily operations of the Geebung branch. This position bridges the gap between warehouse efficiency and excellent customer service. The successful candidate will ensure that inbound and outbound logistics are handled accurately and safely, while also serving as a primary point of contact for customer inquiries, order processing, and sales support.
Key responsibilities
- Accurately pick, pack, and prepare customer orders for dispatch, ensuring items like extinguishers, hoses, and suppression system components are securely packaged.
- Book freight and coordinate with external transport and courier providers to ensure timely and cost-effective delivery of orders.
- Receive inbound deliveries, verify packing slips against purchase orders, inspect for damage, and accurately put stock away in designated locations.
- Assist with cycle counts, stocktakes, and general inventory management to maintain accurate stock levels.
- Maintain a clean, organized, and safe warehouse environment, strictly adhering to all Workplace Health and Safety (WHS) guidelines.
- Act as the first point of contact for inbound phone calls and walk-in trade customers, providing a professional and welcoming experience.
- Enter customer orders accurately into the inventory/ERP system and provide updates on stock availability and lead times.
- Assist B2B customers with general product inquiries and pricing.
- Identify complex technical requirements and seamlessly escalate these queries to the appropriate senior sales or technical staff members.
About you
- Previous experience in a warehousing, storeperson, or internal sales role, preferably within a B2B, industrial, or trade wholesale environment.
- A valid Forklift License (LF) is required.
- Strong interpersonal skills with an ability to communicate clearly and professionally over the phone and in person.
- Confident in using computer systems for booking freight via online portals, entering sales orders, and responding to emails.
- Ability to safely perform manual handling tasks and safely lift items as required in a warehouse environment.
- A proactive attitude with the ability to switch seamlessly between warehouse duties and customer-facing tasks depending on branch priorities.
About us
BFI Fire is a premier B2B wholesaler of fire protection equipment, supplying fire industry contractors and businesses across Australia, New Zealand, and the Pacific. We provide a comprehensive suite of fire safety solutions, including Traditional BFI products (hose reels, hydrants, extinguishers) and specialised Stryker and DAFO fire suppression systems. Our Geebung branch plays a critical role in supporting our Queensland operations and ensuring our customers receive the right equipment, on time, every time.
Internal Sales and Stores in Brisbane employer: BFI Fire Pty Ltd.
At BFI Fire Pty Ltd., we pride ourselves on fostering a dynamic work environment that values teamwork and innovation. Our Geebung branch offers employees the chance to grow within a supportive culture, with opportunities for professional development and training in fire safety solutions. Enjoy competitive benefits and a commitment to safety, making us an excellent employer for those looking to make a meaningful impact in the B2B sector.
