At a Glance
- Tasks: Provide Level 2/3 support and manage complex technical issues in a fast-paced environment.
- Company: Join a rapidly growing MSP based in Brisbane, focused on innovation and teamwork.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with autonomy and the chance to work on exciting infrastructure and security projects.
- Why this job: Make a real impact by solving problems and building strong client relationships.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent communication skills.
The predicted salary is between 100000 - 110000 $ per year.
Join a Brisbane based MSP who are scaling fast and investing in its technical team. You will join as a Senior Support Engineer who thrives in a fast-paced, client-facing environment. You'll play a key role in delivering Level 2/3 support, owning complex technical issues, and contributing to infrastructure, cloud, and security projects. It’s a hands-on role with variety and autonomy ideal for someone who enjoys solving problems and building strong client relationships.
In this Role you will:
- Provide Level 2/3 support across infrastructure, Microsoft 365, and security.
- Manage and resolve client tickets via the Service Desk.
- Maintain system availability, backups, patching, and DR readiness.
- Liaise with vendors and contribute to continuous improvement initiatives.
- Occasional onsite client work and participation in an on-call rotation.
You will have:
- Proven experience in an MSP or fast-paced IT support role.
- Strong knowledge of Microsoft 365 (Intune, Exchange, Entra ID, Defender, Autopilot).
- Experience with AD, DNS, DHCP, group policy, and virtualisation.
- Familiarity with cybersecurity, firewalls, Linux admin, and backup/DR tools.
- Excellent communication and a proactive, team-oriented mindset.
- Industry certifications (or willingness to obtain).
If you’re ready to step up in a fast-growing MSP where your skills are valued and your voice is heard, apply now or email your CV.
Senior Support Engineer employer: Better Staff
Better Staff is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. As a Fortinet Solutions Architect, you will have access to ongoing professional development opportunities, enabling you to enhance your skills while working on high-impact projects for major enterprise clients. With a focus on employee well-being and a commitment to creating a supportive environment, Better Staff stands out as a rewarding place to build your career in network security.
