Service Delivery Manager
Brisbane | Permanent
$125,000 - $145,000 + Super
Lead service delivery for mid-market and enterprise clients
We’re partnering with a highly regarded IT service provider that delivers managed and professional services to mid-market and enterprise clients. They’re looking for a Service Delivery Manager to own the client experience and keep service delivery running smoothly.
About the role
You’ll oversee the delivery of IT services to clients, working closely with technical operations, projects, and commercial teams. The role blends customer engagement, service management, and leadership, with a focus on delivering services efficiently, proactively, and with a customer-first mindset.
What you’ll do
- Build and maintain strong, trusted relationships with key customers
- Oversee IT service delivery across multiple technical streams
- Ensure service performance meets or exceeds agreed SLAs and KPIs
- Coordinate internal delivery teams to ensure clear communication and seamless service
- Identify and drive improvements to processes, quality, and efficiency
What you’ll bring
- Proven experience in Service Delivery or IT Service Management (MSP or enterprise background preferred)
- Experience overseeing multi-technology service environments
- Strong communication, leadership, and stakeholder management skills
- Ability to work independently and collaboratively in a hybrid environment
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Service Delivery Manager in Brisbane employer: Better Staff
Better Staff is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. As a Fortinet Solutions Architect, you will have access to ongoing professional development opportunities, enabling you to enhance your skills while working on high-impact projects for major enterprise clients. With a focus on employee well-being and a commitment to creating a supportive environment, Better Staff stands out as a rewarding place to build your career in network security.
