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This range is provided by Better Staff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$110,000.00/yr
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IT Talent Partner | EdTech & MSP Recruitment @ Better Staff
Join a Brisbane based MSP who are scaling fast and investing in its technical team. You will join as a Senior Support Engineer who thrives in a fast-paced, client-facing environment.
You'll play a key role in delivering Level 2/3 support, owning complex technical issues, and contributing to infrastructure, cloud, and security projects. It's a hands-on role with variety and autonomy ideal for someone who enjoys solving problems and building strong client relationships.
In this Role you will:
- Provide Level 2/3 support across infrastructure, Microsoft 365, and security.
- Manage and resolve client tickets via the Service Desk.
- Maintain system availability, backups, patching, and DR readiness.
- Liaise with vendors and contribute to continuous improvement initiatives.
- Occasional onsite client work and participation in an on-call rotation.
You will have:
- Proven experience in an MSP or fast-paced IT support role.
- Strong knowledge of Microsoft 365 (Intune, Exchange, Entra ID, Defender, Autopilot).
- Experience with AD, DNS, DHCP, group policy, and virtualisation.
- Familiarity with cybersecurity, firewalls, Linux admin, and backup/DR tools.
- Excellent communication and a proactive, team-oriented mindset.
- Industry certifications (or willingness to obtain).
If you're ready to step up in a fast-growing MSP where your skills are valued and your voice is heard, apply now or email your CV to
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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Senior Support Engineer in Brisbane employer: Better Staff
Better Staff is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. As a Fortinet Solutions Architect, you will have access to ongoing professional development opportunities, enabling you to enhance your skills while working on high-impact projects for major enterprise clients. With a focus on employee well-being and a commitment to creating a supportive environment, Better Staff stands out as a rewarding place to build your career in network security.
