Our centralised Intake team are the first point of contact for our new clients. Intake Officers provide screening services, information and advice to separated couples/parents, their families and other professionals and agencies with the majority of the service being provided by telephone.
Prospective candidates must possess a minimum of a Certificate IV or Diploma in Welfare, Community Services or other related discipline together with a commitment to learning, and an interest in Family Support Programs, Family Law and Family & Children's Services program streams. A demonstrated ability to gather screening and assessment data in order to determine access to services is essential as are strong administration skills.
Other essential criteria include excellent communication and interpersonal skills; the ability to engage and build rapport with people in crisis; well-developed personal organisation and time management skills and a strong customer service orientation. Candidates will also be required to demonstrate strong computer literacy and proficiency in the use of a case management system (Athena Software's "Penelope" product).
Roles within our Intake and Assessment team would appeal to candidates seeking an entry point into the community sector and/or to those looking to develop their client assessment skills.
Intake and Assessment in Melbourne employer: Better Place Australia
Better Place Australia offers a supportive work environment focused on family support services, providing employees with opportunities to engage with clients in meaningful ways. The company values strong communication and interpersonal skills, fostering professional growth through training and development in welfare and community services. Employees can expect to work collaboratively within a dedicated team that prioritizes client care and service excellence.
