Administration Assistant & Receptionist | Cairns What to expect
This rewarding role would suit applicants who are passionate about animal welfare, are outgoing and enjoy meeting new people, and have great computer and administration skills. In this role you will provide vital help to all creatures great and small by being the 'face' of the RSPCA Cairns, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls and other general administrative tasks as required.
Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured animals. As such you will need to possess a certain level of resilience when handling these situations.
What are the benefits?
- Opportunity to further develop skills and experience in administration and customer service
- Experience hands‐on involvement in the day‐to‐day operations of a busy animal shelter
- Being part of a team of enthusiastic, hardworking individuals who make a difference in the lives of animals every day
What are the tasks?
- Greeting members of the public as they enter the shelter
- Answering phone calls and responding to customer enquiries
- Assisting staff with adoptions, surrenders and boarding bookings
- Completing a variety of data entry tasks
- Ensuring the reception waiting area is clean, tidy and welcoming at all times
- Undertaking other office duties as required
What skills and characteristics do I need?
- Excellent communication and customer service skills
- A confident, friendly and positive manner when meeting new people and making them feel welcome
- Preparedness to be involved in delicate and occasionally challenging situations
- Reliable, with the ability to work independently, take initiative and multitask
- Computer literacy, including a good working knowledge of Microsoft Word and Excel
- Willingness to learn animal handling techniques and housing requirements for incoming animals
When can I volunteer?
Current available shift: Monday to Sunday, 9am – 12:30pm and 12:30pm - 4pm. A minimum commitment of one shift per week for at least 3 months is requested. Full orientation and training is provided.
PLEASE NOTE: It is a requirement that before handling animals at the RSPCA you have an up‐to‐date tetanus vaccination.
If you are ready to join the RSPCA Qld team, please contact us at
Administration Assistant & Receptionist | Cairns employer: Better Impact
Better Impact is an exceptional employer that fosters a collaborative and supportive work culture, perfect for those looking to make a meaningful impact in the not-for-profit sector. With a focus on employee growth and development, you’ll have access to comprehensive training and resources to excel in your role as an Account Executive. Enjoy the flexibility of remote work in Australia while being part of a team dedicated to driving positive change in communities.
