betr Entertainment Aus Pty Ltd – Melbourne VIC
We're building a new Customer Support team in our Melbourne office and looking for enthusiastic, customer-focused people to help shape it. You'll be at the heart of our operations, giving customers outstanding support and a seamless betting experience across chat, email and phone. This is a fast-paced, casual role in a regulated industry, so you'll enjoy it if you thrive on a busy shift, hold yourself to a high standard and take compliance seriously. In return, you'll get thorough training, a supportive team and room to grow. This is a casual position offering 20–30 hours per week.
Key responsibilities
Deliver exceptional customer support: respond to customers by chat, email and phone with professionalism, empathy and a friendly attitude.
Resolve account issues: handle queries about account access, balances and initial payment questions, escalating to our specialist teams when needed.
Promote responsible gambling: guide customers on safe betting practices and recognise and act on signs of harm.
Meet our regulatory obligations: follow our responsible gambling, KYC, AML/CTF and fraud procedures on every shift and keep accurate records.
Be a voice of betr: represent our brand with enthusiasm so every customer feels valued.
About you
A genuine passion for customer service and for making each interaction a positive one.
A calm, proactive approach to solving problems quickly and accurately under pressure.
Integrity and good judgement.
Knowledge of the wagering industry, or a willingness to learn.
Flexibility to work a shift roster.
About us
betr is a dynamic Australian sports wagering company on a mission to revolutionise the betting experience. With a focus on modern technology and customer experience, we offer a vibrant workplace for people who love sport and take pride in doing the job properly.
A dynamic work environment with a supportive team.
Training & the opportunity to grow your skills across the business.
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Customer Support Agent - Casual in Melbourne employer: betr Entertainment Aus Pty Ltd
At betr Entertainment Aus Pty Ltd, we pride ourselves on being an exceptional employer in the heart of Melbourne, offering a vibrant and dynamic workplace for those passionate about sports and customer service. Our commitment to employee growth is evident through comprehensive training programs and a supportive team environment, ensuring that every team member has the opportunity to thrive and develop their skills. With unique benefits like weekend meals, generous annual leave, and a focus on responsible gambling, we create a fulfilling and rewarding experience for our Customer Support Agents.
Contact Details:
betr Entertainment Aus Pty Ltd Recruitment Team
