At a Glance
- Tasks: Deliver exceptional customer support via chat, email, and phone.
- Company: Join betr, a dynamic sports wagering company in Melbourne.
- Benefits: Enjoy 5 weeks annual leave, monthly RDO, and weekend meals.
- Other info: Flexible shifts, thorough training, and growth opportunities await!
- Why this job: Be part of a vibrant team shaping the future of customer support.
- Qualifications: Passion for customer service; no experience required.
The predicted salary is between 47250 - 57750 $ per year.
betr Entertainment Aus Pty Ltd - Melbourne VIC betr is a dynamic Australian sports wagering company on a mission to revolutionise the betting experience.
With a focus on modern technology and customer experience, we offer a vibrant workplace for people who love sport and take pride in doing the job properly.
About the role
We're building a new Customer Support team in our Melbourne office and looking for enthusiastic, customer-focused people to help shape it.
You'll be at the heart of our operations, giving customers outstanding support and a seamless betting experience across chat, email and phone.
This is an entry-level role, so no previous wagering or contact centre experience is required.
It's a fast-paced role in a regulated industry, so you'll enjoy it if you thrive on a busy shift, hold yourself to a high standard and take compliance seriously.
In return, you'll get thorough training, a supportive team and room to grow.
Key responsibilities
- Deliver exceptional customer support: respond to customers by chat, email and phone with professionalism, empathy and a friendly attitude.
- Resolve account issues: handle queries about account access, balances and initial payment questions, escalating to our specialist teams when needed.
- Explain betting processes: help customers understand how betting works and troubleshoot any issues they encounter.
- Promote responsible gambling: guide customers on safe betting practices and recognise and act on signs of harm.
- Meet our regulatory obligations: follow our responsible gambling, KYC, AML/CTF and fraud procedures on every shift and keep accurate records.
- Be the voice of betr: represent our brand with enthusiasm so every customer feels valued.
- Share customer insights: help shape our support strategies, products and responsible gambling initiatives.
- Log customer feedback: record feedback, complaints and suggestions so we can spot trends and improve our service.
About you
- A genuine passion for customer service and for making each interaction a positive one.
- A calm, proactive approach to solving problems quickly and accurately under pressure.
- Integrity and good judgement.
- Knowledge of the wagering industry, or a willingness to learn. Previous customer service experience is a plus but not essential.
- Flexibility to work a shift roster.
- A dynamic work environment with a supportive team.
- Training and the opportunity to grow your skills across the business.
- Weekend lunches and dinners provided.
- 5 weeks annual leave and a monthly RDO.
If you're ready to make a difference and help shape the future of customer support in the betting industry, we'd love to hear from you. Internal applicants are welcome.
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Customer Support Agent in Melbourne employer: betr Entertainment Aus Pty Ltd
At betr Entertainment Aus Pty Ltd, we pride ourselves on being an exceptional employer in the heart of Melbourne, offering a vibrant and dynamic workplace for those passionate about sports and customer service. Our commitment to employee growth is evident through comprehensive training programs and a supportive team environment, ensuring that every team member has the opportunity to thrive and develop their skills. With unique benefits like weekend meals, generous annual leave, and a focus on responsible gambling, we create a fulfilling and rewarding experience for our Customer Support Agents.
Contact Details:
betr Entertainment Aus Pty Ltd Recruitment Team
