At a Glance
- Tasks: Deliver top-notch support to Super customers and coach teammates on superannuation concepts.
- Company: Join Betashares, a leader in the finance industry with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Experience in customer support and strong knowledge of superannuation required.
The predicted salary is between 62100 - 75900 $ per year.
Betashares is seeking a senior frontline Customer Support professional to deliver high-quality support to our Super customers across multiple channels. You will act as the escalation point for complex queries and coach teammates on superannuation concepts, while collaborating with Product, Engineering, Operations and Compliance to improve the customer experience.
You will navigate day-to-day and complex super scenarios, identify process gaps, and translate feedback into actionable insights.
Senior Super Support Specialist - Frontline & Training in Sydney employer: Betashares
At Betashares Direct, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team enjoys a supportive work environment where professional growth is encouraged through continuous learning and development opportunities, particularly in the dynamic field of Site Reliability Engineering. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact while advancing their careers.
