Delivery Performance Manager in Brisbane

BetaBoard is an independent Queensland supplier of plasterboard and building materials, committed to providing reliable service, quality products and strong customer relationships.

We are seeking an experienced and results-driven Delivery Performance Manager to lead our delivery operations, optimise fleet efficiency and ensure our customers continue to receive safe, accurate and timely deliveries.

This is a hands-on leadership opportunity for someone with a strong understanding of transport operations, a practical approach to problem-solving and the ability to drive continuous improvement across people, processes and performance.

About BetaBoard

BetaBoard is an independent Queensland supplier of plasterboard and building materials, committed to providing reliable service, quality products and strong customer relationships.

We are seeking an experienced and results-driven Delivery Performance Manager to lead our delivery operations, optimise fleet efficiency and ensure our customers continue to receive safe, accurate and timely deliveries.

This is a hands-on leadership opportunity for someone with a strong understanding of transport operations, a practical approach to problem-solving and the ability to drive continuous improvement across people, processes and performance.

About the Role

As our Delivery Performance Manager, you will take full ownership of BetaBoard's delivery function, overseeing daily operations, fleet performance and driver productivity across the business.

Supported by our Area Supervisors, you will lead and develop our team of drivers and offsiders, ensuring deliveries are completed safely, efficiently and cost-effectively. You will also have full Profit & Loss (P&L) responsibility for the delivery function, with a focus on operational performance, cost management and continuous improvement.

Working closely with our Dispatch and Warehouse teams across our five stores, you will be responsible for improving delivery productivity, maintaining compliance standards and building a capable, accountable and safety-focused delivery team.

This is a hands-on leadership role offering the opportunity to take ownership of delivery performance and make a measurable impact on operational efficiency, customer service and overall business profitability.

Key Responsibilities

Delivery Operations & Fleet Performance

• Oversee daily delivery schedules, route planning and vehicle allocation to ensure efficient and timely deliveries.

• Monitor delivery performance, driver activity and fleet utilisation to identify opportunities for operational improvement.

• Analyse delivery data to improve productivity, minimise delays and reduce unnecessary costs.

• Manage challenging deliveries and support the resolution of operational and customer service issues.

• Monitor delivery accuracy, material handling and quality standards to minimise errors and damage.

Team Leadership & Development

• Lead, supervise and support drivers and offsiders to maintain a productive and accountable team.

• Coordinate driver inductions, ongoing training and performance reviews.

• Monitor individual and team performance, provide constructive feedback and address performance concerns.

• Assist with recruitment, onboarding and development of delivery personnel.

• Promote a positive workplace culture built on teamwork, accountability and continuous improvement.

Safety, Compliance & Continuous Improvement

• Ensure compliance with Workplace Health and Safety (WHS), heavy vehicle regulations and Chain of Responsibility (CoR) requirements.

• Maintain fleet-related policies, operational procedures and driver training records.

• Ensure safety hazards, incidents and near misses are accurately reported and appropriately managed.

• Conduct regular toolbox meetings and reinforce safe work practices.

• Identify and implement improvements to delivery processes, operational efficiency and cost control.

• Maintain accurate operational records, timesheets and performance reporting.

About You

We are looking for an experienced transport professional who combines practical industry knowledge with strong leadership and operational management capabilities.

To be successful, you will have:

• A current, valid Heavy Rigid (HR) driver's licence as a minimum, with a Heavy Combination (HC) licence highly regarded.

• Proven experience in transport, fleet management, delivery operations or a similar operational leadership position.

• Previous truck driving experience and a current, valid truck driver's licence.

• Sound knowledge of heavy vehicle regulations, WHS requirements and Chain of Responsibility legislation.

• Experience managing drivers, coordinating delivery operations and monitoring team performance.

• Strong analytical skills with the ability to interpret operational data and implement practical improvements.

• Excellent organisational, communication and problem-solving skills.

• The ability to manage competing priorities, respond to unexpected challenges and make sound operational decisions.

• A proactive, hands‑on leadership style with a strong commitment to safety, service and accountability.

Why Join BetaBoard?

At BetaBoard, we recognise that reliable delivery operations are essential to the service we provide our customers.

This position offers an opportunity to:

• Company vehicle provided as part of the role.

• Take ownership of delivery performance and operational efficiency.

• Lead and develop a team while maintaining strong safety and service standards.

• Contribute to continuous improvement initiatives that deliver measurable operational outcomes.

• Work collaboratively with an established operations team in a growing Queensland business.

• Make a direct impact on customer service, operational reliability and business performance.

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