At a Glance
- Tasks: Deliver thrilling customer experiences during live sports events over the phone.
- Company: Join bet365, a global leader in sports betting with a vibrant culture.
- Benefits: Enjoy competitive pay, comprehensive training, and opportunities for growth.
- Other info: Flexible shifts and a supportive environment for personal development.
- Why this job: Be part of the action and make a real impact in the sports world.
- Qualifications: Strong communication skills and a passion for sports are essential.
The predicted salary is between 36000 - 44000 $ per year.
Bring live sporting drama to life over the phone as a Customer Account Advisor, delivering exceptional experiences when the action is at its peak.
Telebet delivers around-the-clock support across high-profile sporting events. Within Telebet, Advisors manage live telephone wagering and account enquiries, ensuring precision, speed and clarity during peak sporting moments.
Advisors navigate specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols. Comprehensive training programmes build in-depth product knowledge and technical expertise to handle complex customer interactions with confidence.
Working 5 days over 7 with shifts across evenings and weekends.
Preferred Skills and Experience
- Confident and calm approach when making sound judgements in high-pressure scenarios
- Strong keyboard skills with fast, accurate data entry
- Sound knowledge of sports, fixtures and wagering markets
- Background in a contact centre or telephone-based customer service environment
- Ability to navigate multiple computer systems simultaneously
- Clear communication and active listening abilities
What you will be doing
- Process telephone bets accurately while managing general account queries
- Manage inbound customer calls efficiently using specialist telephony system Avaya
- Explain bet types and account features using comprehensive product knowledge
- Identify potential customer harm early to uphold responsible gambling commitments
- Escalate complex account issues and safer gambling concerns in line with established procedures
- Collaborate with colleagues and leaders to maintain exceptional service standards
- Adhere to regulatory requirements, security protocols and operational compliance standards
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.
Customer Account Advisor in Darwin employer: Bet365careers
At bet365, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Account Advisors can thrive. With comprehensive training programmes and a strong focus on employee growth, we empower our team to deliver outstanding service during high-pressure sporting events. Our inclusive culture values every individual, ensuring that all employees feel respected and supported while enjoying the unique advantage of working in a fast-paced, exciting industry.
